Senior Program Manager

Mobile Communications America Inc • Columbia, SC

16d • Hybrid

About The Position

The Senior Program Manager is responsible for overseeing large, strategic customer accounts and ensuring the successful delivery of integrated solutions across multiple projects and stakeholders. This role serves as a key liaison between customers, General Contractors, internal teams, and leadership, driving program execution, operational excellence, and customer satisfaction. This position provides leadership and accountability for program performance, delivery execution, financial oversight, resource coordination, stakeholder management, and compliance with contractual obligations. The Senior Program Manager plays a critical role in aligning cross-functional teams, mitigating risks, resolving complex challenges, and ensuring successful program outcomes from initiation through completion.

Requirements

• Bachelor’s degree preferred or equivalent combination of education, technical training, and relevant work experience.
• Proven experience leading large, complex programs and strategic customer accounts within the security, construction, or low-voltage industry.
• Strong leadership skills with the ability to manage cross-functional teams, drive accountability, and influence stakeholders at all levels.
• Demonstrated experience managing large-scale projects, budgets, schedules, and operational delivery.
• Strong understanding of program governance, risk management, financial management, and project lifecycle methodologies.
• Highly proficient in scheduling tools (Smartsheet preferred)
• Excellent communication, relationship-building, negotiation, and stakeholder management skills.
• Ability to build and maintain strong relationships with customers, General Contractors, subcontractors, and internal partners.
• Highly organized, analytical, and detail-oriented with strong problem-solving and decision-making abilities.
• Experience developing and implementing processes, SOPs, reporting structures, and operational best practices.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a customer-focused approach.
• Strong business acumen with the ability to align operational execution to business objectives and customer expectations.
• Proficient in project management tools, reporting systems, and Microsoft Office applications.
• Willingness to travel to customer sites, project locations, and stakeholder meetings as needed.

Nice To Haves

• PMP, PgMP, CSPM, PSP, or similar project/program management certifications highly preferred.

Responsibilities

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution; Scope, schedule, cost, and quality management; Cross-project dependency management; Program change management; Performance tracking and reporting; Financial oversight and forecasting; Documentation and information management; Development and maintenance of SOPs, processes, and training materials.
• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Benefits

• The job description mentions "Service First, Growth, Teamwork, and Safety" as core values, and a "Service First DNA" culture, but does not list specific benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree