Senior Program Manager-COR3

Volunteers of America Colorado•Denver, CO

13d•Hybrid

About The Position

The Senior Manager will oversee all aspects of programming including budgets and coordination with funding sources. Ensures that the program meets or exceeds program objectives, oversees the provision of high-quality services for program participants, and further ensures on-going compliance with funder requirements and agency policy and procedure. Responsible for the recruitment, training, supervision and scheduling of staff, volunteers, and interns. Acts as a knowledgeable liaison to community agencies and is responsible for promoting awareness of the Volunteers of America resources and services. Position requires ongoing interaction with team members, program participants, and community stakeholders. May also be responsible for a small caseload of participants for case management purposes if staffing issues arise. Currently this position oversees COR3 programming throughout the state, with direct service staff reports in Denver and two manager reports in Northern and Southern Colorado. Additionally, this manager will oversee COR3 operations in Western Colorado. The COR3 Program serves individuals who are justice involved and possess a behavioral health or substance use concern – a desire to work with this population is crucial.

Requirements

Models core culture attributes of VOACO that include “AIRS” (Accountability, Integrity, Respect and Service).
Models and VOACO’s three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point.
Ensures equitable and inclusive services.
Ensures that participant(s) has an active voice in programming.
Bachelor’s degree in human services, social work, or a closely related field or related experience.
Management and/or supervisory experience required.
Experience with successful development and implementation of large projects required.
Proficiency in computer skills and related word processing, data management and web-based computer programs, specifically excel.
At minimum, two full years of working with the homeless population; families experiencing homelessness.
Colorado driver’s license and state-mandated automobile insurance.
Good written, oral, and interpersonal communication skills.
High level of numeric reasoning ability.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organization skills.

Nice To Haves

Familiarity with current housing market information, housing trends and available resources.
Knowledge of people experiencing homelessness and survivors of domestic violence
Ability to oversee complex funding and budgeting
Crisis intervention skills.

Responsibilities

Ensures that the participant’s voice is heard and incorporated in programming with a trauma informed lens.
Oversees program development, including ensuring direct staff and volunteers are responsible and accountable for all program components, including intake/assessment, service provision and follow up.
Recruits, hires, trains, coaches, and supervises assigned program and support staff and implements on-going training and staff development activities.
Oversees participant program eligibility certification and requests for temporary financial assistance, ensuring all funder and agency requirements are met prior to payment.
Reviews and monitors budgets monthly to ensure proper allocation of funds for all programs within Community Housing.
Monitors all aspects of program documentation completed by assigned staff. Gathers statistical data relevant to the program as required.
Works closely with managers, supervisors and others ensure team members are receiving appropriate support and have a comprehensive array of referral sources.
Monitors and performs scheduling functions ensuring adequate coverage for participant accessibility, and schedules staff for outreach activities in conjunction with team members.
Ensures work areas and facility are maintained in a clean, comfortable, and orderly manner.
Develops systems to obtain necessary supplies and materials.
Develops specialized knowledge related to service delivery database systems within the organization. Oversees all intakes, housing orientations, lease-ups and ongoing educational opportunities for participants in COR3 program. Ensures timely reporting within data entry systems and hard copy files in accordance with grant guidelines.
Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability.
Facilitates the delivery of appropriate services for all participant households as indicated by relevant service modalities.
Demonstrates knowledge of justice-friendly specific resources, a passion for serving justice involved population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Performs all other duties as assigned.