Senior Program Manager

Reinsurance Group of America, Incorporated • Chesterfield, MO

12d • $107,060 - $159,390 • Hybrid

About The Position

Leads and manages multiple, large and complex cross-functional projects to establish and enforce operational and risk management standards, including processes, systems, controls and data. Provides leadership and direction on Program strategy, scoping and timeline to achieve regional objectives on time and within budget. Responsible for directing multiple project teams and collaborating with enterprise teams, regional business units and IT to deliver reliable, secure, controlled operational solutions in line with the business' growing and maturing needs.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent work experience.
• Extensive, demonstrated program and project management experience.
• 10+ Years business experience.
• Experience in implementing change, ensuring understanding, participation and ownership.
• Exceptional project leadership, project management, and/or program management experience.
• Expert knowledge of project management tools, including MS Office (e.g. Visio, Project and PowerPoint) and SharePoint.
• Exceptional communication, organization, planning, and execution skills.
• Excellent oral and written communication and presentation skills, demonstrating the ability to convey business terminology that is meaningful and well received by all stakeholders.
• Exceptional ability to play an active role in developing and actioning departmental vision and goals through collaboration, creative thinking, maintaining focus, and persistence, even under adversity, while maintaining the confidence of Program stakeholders.
• Versatile administrative and facilitation skills to keep the Program team focused on its objectives.
• Advanced analytical, investigative and critical thinking skills, with superior people management skills to effectively influence colleagues at all levels in an informal global reporting structure.
• Highly advanced investigative, analytical and problem solving skills utilizing experience, research, guidelines and internal resources.
• Expert ability to analyze and recommend improvements to business processes.
• Well organized with ability to manage multiple tasks and projects and/or sub-teams simultaneously, including the ability to handle changing priorities.
• Advanced use of variety of tools and talent to organize information used to creatively and professionally lead broad teams in execution.
• Excellent persuasion and negotiation skills when working with Program stakeholders to resolve issues/problems.
• Ability to seek out and secure engagement of resources as needed across multiple functional areas.
• Exceptional ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines.
• Advanced ability to translate business needs and problems into viable/accepted solutions.
• Advanced ability to understand and meet clients’ needs.
• Track record of innovative thought and entrepreneurial endeavor.
• Ability to work successfully in a fast moving and often pressured environment.
• Exceptional ability to foster teamwork and a customer service focused environment.
• Appropriate project management certifications (e.g. Project Management Professional (PMP).

Nice To Haves

• Graduate degree and/or relevant professional accreditations.
• Lean Six Sigma experience

Responsibilities

• Lead and partner with cross-functional stakeholders to determine project deliverables and deliver meaningful business outcomes.
• Engage with cross-functional stakeholders within RGA (including Administration Operations, Claims, IT, Audit, Risk, Compliance and Legal) to ensure current and future work is aligned to meet the business’s best interests.
• Perform an advisory role to senior management on Program strategy and key infrastructure decisions.
• Drive global and cross-functional decisions through proactive facilitation and dialogue.
• Develop and execute on highly complex and interdependent roadmaps and timelines.
• Create and maintain the Program plan, showing an integrated realization of the key Program deliverables as well as Program timelines.
• Develop appropriate business artifacts, including but not limited to business requirements, test plans, business processes and decks.
• Responsible for program reporting, monitoring, governance and stakeholder communication from C-Level Executives to cross-functional department heads.
• Identify, report, mitigate and resolve key risks and dependencies between the various aspects of the Program.
• Facilitate conflict resolution, including escalations as necessary.
• Plan and manage resources, ensuring all projects meet scope, quality and budget expectations.
• Facilitate prioritization and scheduling of team objectives and workflow.
• Establish and facilitate meetings (communicate agenda, manage meeting time productively, accomplish meeting objectives, document action items and next steps).
• Schedule and coordinate rollout, training and implementation of Program improvements and system deployments.
• Mentor staff on the Program team including, but not limited to, coaching, training, and evaluating.
• Embrace a high level of change with competing internal customer expectations in a highly customer-focused environment.
• Support enterprise rollout and lead regional adoption of enterprise standard tooling for portfolio, program and project management.
• Proactively enforce and advance best practices and consistent Program management practices, policies and guidelines.
• Maintain current knowledge of industry practices, trends and applications.

Benefits

• annual bonus plan
• long-term equity incentive plan
• full range of health, retirement, and other employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior