Senior Program Manager- TELUS Health Cybersecurity

TELUS•Toronto, ON

20d

About The Position

TELUS Health's Chief Security Office (CSO) is transforming how cybersecurity operates—moving from reactive defense to AI-powered, human-centered security. You'll join a team tackling one of modern cybersecurity's greatest challenges: deploying intelligent security tooling that analysts trust, leaders champion, and teams build around. You'll work alongside security leaders, risk and compliance teams, and technical experts committed to building a program where AI amplifies human judgment rather than replaces it. As Senior Program Manager, you'll lead the delivery of complex cybersecurity programs that increasingly depend on AI tooling, and guide the organizational change that makes those capabilities effective. You'll own the full picture—the technology delivery and the human dimension that determines whether it succeeds. Your work will directly impact: Cybersecurity professionals, who gain new capabilities and confidence in AI-assisted tooling; The security leadership team, who shift from managing resistance to championing innovation; TELUS Health as a whole, reducing risk while building organizational capability. You'll operate at a highly strategic level, partnering with the CIO, the CSO (IT security, risk, compliance, security assurance, strategy, and PMO), and business stakeholders to deploy AI responsibly—coaching leaders, building literacy, and navigating the ambiguity and resistance that accompany significant change. This is a highly visible role with exposure across the organization.

Requirements

6+ years of relevant experience in cybersecurity, technical program management, or transformation consulting, including complex, multi-team programs
Demonstrated experience orchestrating delivery across multi-functional teams and multiple portfolios
Strong working understanding of AI and generative AI concepts (e.g., Gemini, Claude, Microsoft Copilot) and their application to security tooling—fluency required, with deep technical build experience a plus rather than a must
Proven experience leading organizational change and coaching or advising senior leaders
Excellent communication and stakeholder management skills
Ability to operate independently in ambiguous, fast-changing, high-stakes environments

Nice To Haves

Change management certification (e.g., Prosci, CCMP) or a recognized coaching credential (e.g., ICF)
Security certification (e.g., CISSP, CISM) or demonstrated equivalent domain depth
Bachelor's or Master's degree in cybersecurity, computer science, business, organizational development, or a related field
Familiarity with responsible AI, AI governance, or model risk frameworks
Experience deploying AI or automation tooling in a security operations context

Responsibilities

Own the delivery of complex, multi-portfolio cybersecurity programs across security, security operations, and engineering functions
Orchestrate execution from vision to value, keeping delivery, risk, and change activities aligned while removing blockers
Hold the strategic view across workstreams, translating security strategy into executable programs with clear outcomes and quality standards
Assess organizational readiness for AI-enabled security tooling, and identify and close gaps in capability, culture, and process
Design and execute end-to-end change management strategies using structured methodologies (e.g., Prosci/ADKAR, Kotter)
Coach security leaders and executives to become visible sponsors of transformation, translating strategy into compelling narratives that connect tooling change to mission, risk reduction, and team purpose
Surface and address resistance constructively, building psychological safety around uncertainty and new ways of working
Map stakeholders across security, IT, risk, privacy, and the business, and build tailored engagement and communication plans
Establish feedback loops and champion networks within the SOC to sustain momentum and drive adoption
Keep executive sponsors informed on progress, risks, and value realized
Partner with risk, privacy, and compliance teams to ensure responsible AI use that meets data protection, governance, and regulatory expectations