Senior Program Manager

COMTECH TELECOMMUNICATIONS•Gatineau, QC

35d•Hybrid

About The Position

The Senior Manager is responsible for leading program delivery and support operations across Canada, while ensuring compliance with Protected B security requirements for NG9-1-1 systems. This role integrates program management, technical support oversight, and security governance to ensure SLA compliance, operational readiness, and secure handling of Protected A/B information.

Requirements

5+ years of experience in program management, technical support or information
Experience with NG9-1-1, NENA i3 security, or mission-critical public safety systems.
Experience managing Large Programs.
Excellent communication, stakeholder engagement, and customer-facing skills.
Excellent interpersonal, presentation and listening skills interacting with a wide range of IT and management professionals, including executives.
Proficient communicating at all levels within an organization.
Strong organizational, analytical, and problem-solving abilities.
Knowledge of Government of Canada security policies and Protected B data requirements.
Experience managing customer support team and activities such as installation, remote monitoring, incident response, vulnerability management and resolution.
Strong understanding of ICT (Information and Communications Technologies) infrastructure including telecom, networking, OS, hardware, and applications.
Align cross-functional teams (engineering, product, design, finance, operations) toward shared objectives.
Ability to proactively identify and implement risk mitigation and issue resolution strategies to ensure program success.

Nice To Haves

Bilingual (English/French) an asset
PMP or CAPM preferred (a certificate in PM will be considered for those with excellent track records)

Responsibilities

Lead medium-to-large programs, managing schedules, budgets, risks, and cross-functional alignment.
Coordinate Program handovers ensuring support readiness including architecture, access, security requirements, and training.
Plan and define program scope, ensuring each project contributes to broader strategic goals.
Serve as an escalation point for customers, Sales, Engineering, and internal operational teams.
Provide coaching, development, and performance management for technical staff.
Identify risks and define mitigation strategies.
Create and maintain schedules with both the customer and internal teams for maintenance activities
Ensure compliance with Government of Canada security policies and multi-tenant isolation requirements.
Enforce role-based access control, privileged access restrictions, and data residency requirements.
Ensure all personnel maintain required security clearances.
Ensure proper handling of Protected B data including encryption, segregation, and retention obligations.
Ensure data is processed and stored within Canada with proper tenant separation.
Support seven-year data retention and secure storage requirements.
Evaluate security impacts of changes and ensure Government of Canada change management compliance.
Direct support teams across regions to ensure SLA commitments, resource planning, and 24/7 operational readiness.
Oversee incidents, escalation, and problem management for key customer accounts.
Monitor NG9-1-1 systems for threats and coordinate security incident response activities.
Provide root cause analysis, corrective action plans, and incident reports.
Support NOC oversight for Protected B environments.
Foster a productive and adaptable environment where team members can grow and thrive.
Maintain configuration logs, traceability, and audit readiness.