Senior Program Manager

Code for America

8d • $94,350 - $115,500 • Remote

About The Position

Code for America is seeking a talented Senior Program Manager to lead and manage complex workstreams, build strong partnerships, and drive systems change. This role is crucial in transforming how governments deliver public benefits, requiring a blend of strategic program and project management, excellent communication, and strong collaboration skills. The Senior Program Manager will oversee work planning, project management, stakeholder engagement, and collaboration with product and technical teams. The ideal candidate will possess strong organizational and leadership skills, sound judgment in ambiguous situations, and a commitment to improving government services. This position reports to the Associate Program Director and involves travel up to 15% of the time. Code for America is based in California and can employ individuals residing full-time within the United States. This is a remote position.

Requirements

• At least 5 years of experience in program development or related fields (policy, direct service, outreach, product management) with increasing responsibility.
• Experience working with social safety net programs, tax benefits, government agencies, or non-profit organizations.
• Strong project management skills, with a focus on execution, risk mitigation, opportunity spotting, and clear communication.
• Experience building and managing effective partnerships.
• Excellent communication skills (written and verbal), with the ability to build consensus, create clear and powerful presentations and documentation, and influence diverse stakeholders.
• Analytical skills and comfort working with data.
• Ability to thrive in a dynamic, results-oriented environment with a commitment to continuous learning.
• Ability to navigate ambiguity and effectively manage multiple projects and priorities.
• Willingness to travel up to 15% of the time to partner sites, government offices, and program locations, depending on specialty area.
• Curiosity about emerging AI tools and a commitment to using them responsibly and effectively.
• A deep commitment to Code for America's mission of making government services work well for the people who need them most.

Nice To Haves

• Experience with human-centered design methodologies.
• Experience working in close collaboration with product and technical teams, with the ability to serve as an effective bridge between program partners and internal delivery teams.
• Demonstrated ability to navigate difficult conversations with colleagues and partners in order to advance high-impact work.
• Personal or professional experience with tax benefits like EITC/CTC, the criminal legal system, or social safety net programs (SNAP, Medicaid, WIC, etc.).

Responsibilities

• Own the execution of complex workstreams by leveraging a strong understanding of the big picture, meticulous attention to detail, and strong communication skills.
• Collaborate with internal and external stakeholders, including government agencies, community organizations, and product teams, to translate high-level priorities into actionable plans for timely and high-impact delivery.
• Collaborate across disciplines to identify meaningful metrics for tracking project and workstream success and make data-informed decisions.
• Support colleagues in navigating fast-changing and ambiguous environments by proactively identifying, resolving, and/or escalating roadblocks within their workstream.
• Track, learn, synthesize, and share relevant policy and process context for the team.
• Drive best practice development within the workstream and share learnings with cross-functional partners.
• Identify risks, opportunities, and strategic tradeoffs, and escalate them to leadership.
• Act as a subject matter expert in a specialty area, such as tax benefits, safety net benefits, criminal record clearance, partnership management, product and design, or client and community partner outreach.
• Build and sustain relationships with strategic partners across government, non-profit, and/or private sectors.
• Capture data and stories to support fundraising and storytelling.
• Collaborate internally and externally to identify and execute best practices for program delivery.
• Communicate program goals, priorities, and strategy clearly to external stakeholders.
• Provide insight into product roadmaps, ensuring features, design, and content align with policy requirements and stakeholder ecosystems.
• Translate program and partnership priorities, risks, and opportunities to internal teams.
• Communicate the rationale behind Code for America's technical and design decisions externally.
• Support research by providing subject-matter expertise and connections to external experts.
• Build broad buy-in for benefits delivery that removes barriers to access, ensuring programs reach and effectively serve as many people as possible.
• Maintain ecosystem relationships with mission-aligned organizations to extend the reach and relevance of program delivery.
• Track outreach activity systematically with strong attention to detail.
• Share community insights with internal teams to inform continuous improvement.
• Participate in program activities across the country, potentially speaking about the work or meeting with prospective partners.
• Present program findings and advocate for policy change within Code for America and with external audiences.
• Perform other duties as assigned.

Benefits

• Laptop provided
• $700 one-time payment for remote environment setup ($200 stipend and up to $500 reimbursement)
• $50 per month cell phone and/or internet reimbursement
• $500 annual stipend towards professional development (prorated at time of hire, with rollover up to $1000)
• Training/guidance for staff required to utilize AI, plus opportunities to gain AI-related skills
• 100% employer match on the first 3% of 401k contributions
• Additional 50% match on contributions between 3% and 5% for employees with 3+ years of service
• At least one no-cost health insurance option for full-time employees (employee-only coverage)
• Minimum of 80% of the cost of dependent coverage paid
• Open personal time off (subject to manager approval)
• A minimum of 14 paid holidays
• Org-wide closure from Christmas Day through New Year's Day
• Up to 96 hours of paid sick time annually
• 17 weeks of paid parental and family leave
• 3 weeks of paid sabbatical after 5 years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed