Senior Program Manager

NICE•Sandy, UT

23d

About The Position

The Program Manager serves an instrumental role in delivering NICE CXone software features to the marketplace. Fulfilling the role as Program Manager will help drive, plan and standardize software development activities from concept to completion. This person is responsible for driving organizational success through governance, standardization, and planning efficiency efforts.

Requirements

Bachelors or Masters Degree in Computer Science, Information Technology or related field or equivalent work experience required.
5+ years of project leadership in a cross-functional environment
5+ years hands-on experience working in a key software development lifecycle role
5+ year of demonstrated success defining and launching products
5+ years of demonstrated experience writing software specifications
Experience with Agile/Scrum, RUP, and other modern development methodologies – preferably serving as a Scrum Master
Demonstrated progressive work experience in a lead role
Proactive, responsive and committed to removing roadblocks to fulfill timelines
Strategic thinker, consensus builder
Understands and translates non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
Ability to interact well with technical and non-technical people and serve as a bridge to translate complex requirements and concepts
Experience working with and influencing cross-functional teams without formal authority
Strong technical background with experience in communications, telephony, hosted-solutions, or contact center related fields
Strong organizational skills and ability to manage multiple simultaneous projects in a changing and fast paced environment
Excellent facilitation, interviewing, and presentation skills
Excellent written and verbal communications skills

Nice To Haves

Technical or industry certifications are preferred in addition to the required education/experience.
Product Management experience using formal techniques and principles
Experience working with graphical user experience and user interface design
Experience working with object-oriented software development, web services, web development or other similar technical products
Understanding of standard engineering processes and software development methodologies
Experience with user acceptance testing, regression testing, integration testing.
PMI, PMP, Certified Scrum Practitioner, Certified Scrum Master certifications

Responsibilities

Collaborates with Product Management to disseminate market requirements and concepts into actionable work items for Architects, Software Engineers, and Quality Assurance Engineers.
Executes the product vision through the software development lifecycle to ensure program goals are met.
Interfaces with teams throughout the company to drive, plan, and implement software objectives.
Works closely with Product Management to break down product backlog items and disseminate them into technical requirements.
Drives and leads the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget.
Performs the scrum master role for multiple teams.
Identifies resource conflicts, influences and facilitates course corrections to fulfill key project milestones.
Provides timely project status updates, risks and issues to all stakeholders.
Coordinates Release Management to schedule, communicate and drive releases onto each environment.
Gives clear and timely direction for product and project questions.
Coordinates with Product Management for product launches and technical documentation.
Acts as an expert with respect to the product line and usability.
Creates and communicates visual layouts and proof-of-concepts.
Maintains and shares a deep understanding of the product from the end-user perspective.
Researches available technologies and capabilities in order to drive the most effective product solutions.
Participates in continuous process and program improvement that lead to reduced costs, time-to-market and increased predictability.
Occasional travel for client-site visits or industry tradeshows.
May also manage other program or project managers.
Occasional staff selection, coaching, goals, performance, and evaluations.
Shares job knowledge, skills and ideas with other employees.
Follows the company Code of Ethics and inContact policies and procedures at all times.
Communicates in an effective and professional way with customers in and outside of inContact.