Senior Program Manager

GitHub, Inc.•UNAVAILABLE, UNAVAILABLE

5d•Remote

About The Position

As Senior Program Manager in the Product organization, you will own the end-to-end delivery of strategic, high-impact programs across GitHub with your portfolio shaped by our evolving business priorities. Working cross-functionally with leaders from Product, Engineering, Marketing, Sales, Customer Success and other teams, you will build, lead, and deliver programs in an environment where the problem space is rarely fully defined. You thrive in ambiguity, set direction independently, and bring clarity and momentum where none yet exists. This role demands hands-on proficiency with AI. You don't just talk about AI — you build with it. You are highly fluent in modern AI tools and know how to rapidly prototype AI-powered solutions to test ideas, accelerate delivery, and demonstrate what's possible. As the right candidate, you have a proven track-record delivering highly strategic and complex programs in a fast-paced environment, along with the ability to articulate program vision, unite a cross-functional team, deliver against accelerated timelines, and proactively flag and mitigate risks. You are an exceptional communicator — both written and verbal with the executive presence to influence senior stakeholders. You are analytical and data-driven, a strategic thinker, a natural leader, and someone who builds relationships with ease.

Requirements

7+ years experience in program management, product management, project management, customer success, or a related field OR Bachelor's Degree in a related field AND 5+ years experience in program management, product management, project management, customer success, or a related field OR equivalent experience
2+ years of hands-on experience with AI prototyping, experimentation, agent development, dashboard creation, or the practical application of AI tools in day-to-day work.
3+ years experience working at a technology organization.

Nice To Haves

9+ years experience in program management, product management, project management, customer success, or a related field OR Bachelor's Degree in a related field AND 7+ years experience in program management, product management, project management, customer success, or a related field OR equivalent experience

Responsibilities

Applies advanced understanding of multiple project management methodologies across a large range of strategic and complex projects and programs within or on behalf of their function. Utilizes program management skills and experience to navigate uncertain and ambiguous scenarios, and create and maintain momentum in a highly matrixed, highly complex and fast paced working environment. Collaborates with and at times leads internal stakeholders to define milestones, tasks and activities needed to achieve program goals, ensure appropriate impact, and/or produce desired outputs. Independently manages change, negotiates deadlines and deliverables with stakeholders, prioritizes work, manages conflict.
Consistently identifies and defines business and process improvement plans for the initiative/program that are aligned to the cadence of the business and its strategy and goals. Communicates status updates and ensures alignment with wider programs and strategic direction. Sets outcome goals and charter, alongside accurate expectations for content and activity delivery, and helps lead teams and colleagues across the business in timely delivery.
Ensures stakeholder alignment and comfort in high pressure, complex scenarios to lead the business in defining activities, strategies, solutions, processes, procedures, and mitigation actions/decisions. Takes a strategic approach and assists to develop an overall plan for ongoing relations and interactions with stakeholders.
Uses business knowledge to assist with analyzing the work of other internal teams to identify potential future business opportunities. Identifies organizational, cultural, industry, and competitive trends, and their impact on customer experiences based on feedback. Shares knowledge, best practices, and thought leadership insights across teams and projects. Participates in innovation efforts with other teams.