Senior Program Manager

Creation Technologies • Milwaukee, WI

34d • Onsite

About The Position

Creation Technologies Senior Program Manager (Sr. PM) is a highly experienced professional responsible for leading complex customer accounts and programs, regardless of size or complexity. This role serves as a key leader within the organization, driving strategic initiatives, influencing operational outcomes, and championing customer success. The Sr. PM mentors junior team members and plays a pivotal role in aligning business unit (BU) strategies with customer goals.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 6+ years of progressive electronic manufacturing services (EMS) or relevant industry experience, with a proven track record of success in managing complex programs.
• Advanced understanding of program management principles, including New Product Introduction (NPI), lean techniques, and Six Sigma.
• Strong expertise in financial forecasting, budgeting, and variance analysis.
• Exceptional leadership, mentoring, and communication skills, with the ability to influence at all organizational levels.
• Advanced proficiency in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) and Enterprise Resource Planning (ERP) systems.

Nice To Haves

• Certified Six Sigma Green Belt preferred.

Responsibilities

• Leads high-profile programs, aligning strategic goals with customer requirements and operational capabilities.
• Oversees program metrics such as revenue, on-time delivery, and material excess, driving continuous improvements.
• Fosters collaboration across CFTs and business units, engaging stakeholders at all organizational levels.
• Champions systemic improvements, leveraging expertise in operational targets and owns CFT budget planning and material forecasting, addressing Profit and Loss (P&L) variances and driving cost optimization strategies.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Management of process validations such as: Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ).
• Leads program quoting and re-quoting activities, ensuring accurate forecasting and profitability.
• Implements corrective actions for quality issues, working with technical teams to identify root causes.
• Proactively anticipates risks, creating mitigation plans for high-impact scenarios.
• Serves as the primary advocate for customer success, ensuring alignment between customer goals and organizational objectives.
• Leads customer business reviews, presenting performance data and strategic recommendations.
• Mentors Program Managers and CFT members, fostering a culture of collaboration and continuous improvement.
• Designs and facilitates training programs for program management professionals.
• Leads and influences strategic initiatives at the BU level, aligning resources to achieve long-term objectives.
• Develops and manages programs to improve service delivery and customer satisfaction.
• Travel as required (up to 10%).
• Other duties and responsibilities as assigned.

Benefits

• Creation fosters a community of commitment, comradery, integrity, and inclusion.
• Creation genuinely invests in our people, instilling family like values and a diverse, dynamic, and rewarding work environment where people learn, work, and grow together.
• Creation truly cares, inspiring employees to grow, develop and advance their careers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 1-10 employees