Senior Program Manager, US Upfronts , US Upfronts

Amazon • New York, NY

9d • Onsite

About The Position

We’re seeking a sharp, strategic Senior Program Manager to architect the sales motion for agency Upfronts—driving clarity, scale, and impact across teams. The Senior Program Manager, US Upfronts will join the US Agency team that builds strategy and operation for one of Amazon Ads most cross-functional workstream - The Upfront.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Thrive in high-ambiguity environments, making timely decisions with minimal guidance.
• Ability to work independently and lead cross-functional teams
• Strong problem-solving mindset, with a focus on scalable and systematic solutions.
• Get “hands dirty” as needed while building long-term efficiencies.

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Responsibilities

• Partner with the Head of Agency Upfronts to elevate the sales strategy, messaging, and operational excellence of the Upfront program across the Agency team and broader sales organization.
• Design and orchestrate all components necessary for successful agency sales engagements, including defining objectives, scope, and performance tracking mechanisms.
• Equip sales teams and managers so they can operate more efficiently and strategically at every stage of the Upfront process. Gather and prioritize team needs and challenges, collaborating with partner teams to develop scalable solutions. The long-term and ongoing goal is to force-multiply the effectiveness of the team.
• Actively contribute to shaping the long-term structure and mechanisms of the Upfront program—enhancing yearly cycle planning, improving decision-making frameworks, and up-level tools and infrastructure.
• Actively contribute over time, even in a scrappy way, to driving an AI-first approach for the agency sales team and Upfront program, leveraging automation and intelligence to enhance efficiency and decision-making.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior