Senior Program Manager, Training Operations
About The Position
The CUNY School of Professional Studies (CUNY SPS) is a leading online school offering numerous online bachelor's and master's degree options. It serves as an undergraduate all-transfer college, catering to adults seeking to complete degrees, advance careers, or change professions. CUNY SPS is recognized nationwide for its affordable and flexible online programs. The Office of Innovative Learning Solutions (ILS), within CUNY SPS, specializes in designing custom workplace learning programs. The ILS team is seeking an experienced learning and development professional for the role of Senior Program Manager, Training Operations. This position is crucial to the Energy Training team, which manages learning programs for the Department of Citywide Administrative Services’ (DCAS) Division of Energy Management. As the training program transitions to a vendor-supported model, the Senior Program Manager will lead program operations, ensuring effective coordination of energy training offerings. This role involves translating program strategy into operational plans and overseeing vendor partnerships, program processes, and operational systems to ensure high-quality training delivery aligned with City agency goals. The position leads a team including Program Managers, a Program Coordinator, and an LMS Administrator, responsible for setting priorities and ensuring consistent execution. In collaboration with other program leaders, this role ensures compliance with accreditation standards, monitors performance, and drives continuous improvement in training operations.
Requirements
- Bachelor’s degree required.
- 10+ years’ experience in learning programs, workforce development, or training operations, including program management responsibilities.
- Experience with instructional design principles and adult learning best practices.
- Experience supervising staff and managing multi‑workstream program operations.
- Experience managing stakeholder relationships, including clients and City agencies.
- Experience overseeing vendor partnerships or external training delivery models.
- Working knowledge of measurement and evaluation methodologies.
- Experience with Learning Management Systems to support program administration and delivery.
- Organizational skills, attention to detail, and ability to manage multiple priorities.
- Ability to communicate effectively, both orally and in writing.
- Strong interpersonal and collaboration skills.
- Strong computer skills required: Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Candidates must be authorized to work in the United States on a continuous basis. Sponsorship is not available for this position.
Nice To Haves
- Master’s-level study in instructional systems design, training delivery, organizational learning, or a related field preferred.
- Experience coordinating with accreditation or credentialing bodies preferred.
Responsibilities
- Oversee the effective delivery of the training program across a portfolio of offerings, ensuring alignment with program goals and City agency needs, and supporting implementation of program strategy.
- Manage instructional design projects, overseeing the successful execution of new course development in alignment with ANSI/IACET standards.
- Implement and maintain program-level standards, processes, and operating procedures for training coordination, delivery, and evaluation; monitor program performance and drive continuous improvement efforts.
- Supervise and support Program Managers, Program Coordinator, and LMS Administrator, including assigning and balancing workload and providing coaching to ensure consistent, high-quality execution of training operations.
- Manage vendor selection processes and oversee relationships with external training partners, including monitoring performance, ensuring deliverables meet program requirements, and coordinating issue resolution as needed.
- Oversee coordination of training events across the program, ensuring effective planning, scheduling, communication, and follow-up, as well as overall operational logistics.
- Ensure systems and workflows (including LMS operations) support efficient program administration and a strong learner experience.
- Ensure compliance with ANSI/IACET standards and oversee integration of accreditation requirements into program processes, evaluation tools, and documentation, while maintaining quality assurance practices across program operations.
- Support stakeholder engagement by maintaining communication, ensuring alignment with program expectations, and providing updates, operational insights, and reporting to program leadership and stakeholders.
- Partner with the Program Effectiveness functional team to review evaluation data, assess program impact, and inform operational improvements.
- Lead strategic initiatives and special projects that support ongoing program development.
- Support development and maintenance of partnerships with external organizations, educational institutions, and industry partners.
- Other duties as assigned.
Benefits
- RFCUNY Employee Benefits and Accruals
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What This Job Offers
Job Type
Full-time
Career Level
Senior
