Senior Program Manager- Tech Programs

CHESS•Albuquerque, NM

About The Position

The Senior Program Manager at CNM Ingenuity (CNMI) is accountable for all facets of program or service delivery, entailing oversight of planning, establishment, execution, and evaluation of a multifaceted program or service, often comprising related subprograms or associated activities. This role encompasses responsibility for fiscal, operational, administrative, and human resources management of the program(s) or service(s). The position serves as the principal point of representation and liaison with external constituencies on the local, state, and/or national level concerning programmatic matters is also a key aspect. The Senior Program Manager at CNMI provides management and professional guidance and leadership as pertinent to the program area.

Requirements

A Bachelor’s Degree and five (5) years of experience related to the duties and responsibilities.

Nice To Haves

Experience developing & managing external relationships and partnerships.
Experience planning trainings, workshops or events.
Experience with Enrollment Management or Customer Relationship Management (CRM) Systems.
Experience in managing workforce training grants.
Experience in fundraising and implementation of student support funding.
Experience and knowledge of tech industry.

Responsibilities

Designs and develops programs, goals and deliverables that support business goals in collaboration with stakeholders.
Develops full-scale program or service plans and associated communications documents.
Plans, schedules and tracks project timelines, milestones, risks and deliverables using appropriate project management tools.
Manages and oversees the administrative and daily operations of a variety of programs, grants, or services, ensuring compliance with college, state, and federal policies and regulations.
Executes programmatic and/or service strategies, such as customized training delivery, to achieve organizational and stakeholder goals.
Manages program logistics to include outreach and recruitment, program communications, course scheduling, planning, implementation of special events, on-site management of events, and enrollment management.
Develops best practices and tools for program or service execution and management.
Identifies and implements grant strategies to enhance program or service efficiency and effectiveness.
Presides over budgets to set and meet goals. Manages contract, grant, and/or state funding; approves and monitors budget expenditures; prepares budget revisions; provides interim status reports.
Prepares monthly analytics of program enrollment, revenue, and expenses.
Implements program technology needs to ensure efficient operations.
Assists in producing, developing, advertising, and marketing program(s) and/or product(s) in various media such as print and video; may assist in developing social media materials, print and digital information sheets, news releases, pamphlets, and brochures.
Finds and implements ways to increase revenue. Oversees, coordinates, and/or assists with proposal writing to develop additional funding.
Understands and analyzes the financial impact of program or service expenses and revenues including developing and updating program pricing while ensuring profitability.
Provides regular feedback on financial performance, including reporting to Program Directors.
Designs and implements systems to assess, collect, maintain, and analyze data; generates interim progress reports, final reports, evaluation, and other information related to project(s) or program(s).
Project manages large-scale projects, coordinating with internal departments, personnel, and external contractors and stakeholders.
Builds community partnerships and increases community outreach. Serves as connector between constituents and resources, liaising with various stakeholder groups locally, statewide and nationally as appropriate.
Adapts communication and service delivery to align with the unique requirements and preferences of each client.
May oversee supervision of personnel, which includes work allocation, training, promotion, enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendation for personnel actions; motivates employees to achieve peak productivity and performance.
Coaches, mentors, motivates and supervises program team members, instructional staff and external contractors, and influences them to take positive action and accountability for their assigned work.
Performs other related duties as assigned.