Program Manager, Connectivity Programs

T-Mobile•Downers Grove, IL

1d•Hybrid

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! We are seeking a dynamic Program Manager to support our various Connectivity for Good programs. In this role, you will lead cross-functional program management, operational execution and maintenance, and the continuous improvement of large-scale connectivity initiatives, including Project 10Million and Connecting for Good. This role ensures effective coordination across IT, Care, Supply Chain, Finance, and external partners to deliver reliable and scalable services to underserved populations. This is a hybrid role (3 days/week in the office). Our preferred location is Overland Park, KS, but may also consider Frisco, TX or Downers Grove, IL.

Requirements

Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent
Experience working in complex, matrixed organizations with multiple partners
Experience supporting product, operations, supply chain, or customer experience functions
Experience in telecommunications, technology, or social impact programs
2–4 years of experience managing programs or projects, with the ability to coordinate timelines, partners, and deliverables across cross-functional teams using tools such as Airtable, Microsoft Loop, or similar platforms
Strong communication and customer management skills, with experience collaborating with internal partners, external organizations, and vendors
Analytical approach with proficiency in Excel or similar data analysis tools to track performance, generate insights, and support decision-making
Self-starter who thrives in ambiguous environments, with familiarity using CRM, care systems, or provisioning platforms and a strong focus on execution and continuous improvement
At least 18 years of age
Legally authorized to work in the United States

Responsibilities

Lead end-to-end program operations and maintenance for connectivity initiatives, including driving resolution on issues, improving processes, and collaborating with IT partners on gaps and Product on enhancements.
Coordinate cross-functional efforts across IT, Customer Experience, Supply Chain, Finance, and external partners to optimize performance and scale programs effectively.
Partner with the Customer Experience team to enhance customer experience, ensuring frontline readiness and seamless support for customers and applicants.
Manage inventory and demand planning in collaboration with Supply Chain, ensuring adequate availability and alignment with enrollment trends.
Oversee vendor relationships and integrations, while partnering with internal teams to address system issues, manage fraud risks, and strengthen program safeguards.
Track program performance and budget requirements; provide reporting, identify risks, dependencies, and trends, and implement best practices to improve outcomes.
Manage program operations, vendor relationships, inventory and demand planning, and customer experience processes.
Drive execution of new and existing program enhancements while maintaining compliance with corporate and regulatory requirements.