Senior Program Manager, SIS

Brock University • St. Catharines, ON

1d • CA$100,217 - CA$160,348 • Hybrid

About The Position

Brock University is seeking a Senior Program Manager, SIS to lead the multi-year implementation of its new Student Information System (SIS). This high-visibility role involves owning the SIS program, including implementation, integrations, data migration, legacy SIS activities, change management, and value realization. The incumbent will manage a multi-million-dollar budget, coordinate cross-functional teams, and ensure alignment with senior management to deliver a modern, secure, and integrated platform that transforms the student and faculty experience. The role reports to the Associate Vice-President, Information and Technology Services.

Requirements

• Undergraduate degree in a relevant discipline or the equivalent combination of education and experience.
• PgMP, PMP or equivalent program & project management certification(s).
• Experience in ERP modernization program & project management, leading cross-functional initiatives in a complex, multi-stakeholder environment.
• Experience leading multi-workstream programs or enterprise transformations; coordinating multiple interdependent projects toward a single strategic outcome, not single-project delivery.
• Experience managing a vendor-led or systems-integrator implementation through its full lifecycle, from procurement/SOW through deployment and transition to operations.
• Strong understanding of Public Sector enterprise technology environments.
• Knowledge of program, project and portfolio management methodologies and their application across multiple concurrent workstreams.
• Experience leading large, complex enterprise software implementations (ERP/SIS-class) from planning through deployment.
• Knowledge of organizational change management frameworks and adoption practices.
• Strong program financial acumen, including budgeting, forecasting, cost control and resource planning across workstreams.
• Experience managing vendors and implementation partners, including statements of work, service levels, deliverables and milestone accountability.
• Familiarity with student information system integration across platforms and familiarity with higher-education functions.
• Ability to influence, negotiate and align partners in a matrixed environment where the role does not directly control resources.
• Ability to communicate complex technical and program information clearly and concisely, both verbally and in writing.
• Ability to define, track and report key performance indicators and benefits realization beyond initial go-live.
• Experience with project management and productivity tools.

Nice To Haves

• Experience in the higher-education or broader public sector.
• Prior experience implementing, replacing or decommissioning a Student Information System (SIS) or comparable enterprise/ERP platform.
• Change management certification (e.g., Prosci/ADKAR).
• Familiarity with academic-calendar-driven operations and student-data privacy obligations (e.g., FIPPA).

Responsibilities

• Provide program leadership and management of Brock’s new SIS implementation, including leading the SIS working groups, sub-committees and functional teams.
• Organize and lead SIS program resources, including individuals and units from ITS, the Office of the Registrar, Student Aid and Financial Assistance (SAFA), Procurement, Institutional Planning and Data Governance, and other Brock areas, as well as managing external and third-party project resources.
• Ensure the SIS program is managed using the robust application of sound program & project management methodologies, tools, and approaches.
• Develop and manage program and project budgets, forecasts, and resource plans across multiple concurrent initiatives.
• Ensure the development and execution of change management plans and updated operational processes.
• Report to the SIS Steering Committee and Program Champion, the University Registrar, on the status of work and ensure achievement of strategic objectives.
• Provide overall budgetary oversight of the program and identification of emerging project-related risks by tracking and reporting on financial performance.
• Ensure adherence to project schedules and timelines, and ensure coordination and clear communication of expectations to vendors, on-campus resources, and partners.
• Manage the relationship with vendors, application implementor, integrators, and other third-party resources.
• Ensure alignment and coordination of resources, managing service levels and contractual expectations.
• Ensure sound user testing and data migration practices, and map ecosystem integrations, ensuring reliable data flows between the SIS, LMS, ERP and CRM systems.
• Manage compliance requirements related to student data and privacy.
• Promotes and embodies inclusivity and respect within the workplace and the broader community.

Benefits

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.
• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.
• Vacation: Up to 3 weeks per year, in addition to university holidays.
• Flexible Work Arrangements: Hybrid work schedule available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior