About The Position
emergiTEL is hiring a Technology Senior Program Manager for our client in the financial services industry. This is a contract role of 12+ months with potential for extension. We are seeking a strategic, execution-focused Salesforce Program Manager who thrives at the intersection of enterprise business strategy and hands-on platform delivery. In this dual-capacity role, you will be directly responsible for the end-to-end tactical delivery of our critical eCRM Retail project (CRM Ph 2.1) while simultaneously partnering closely with our Delivery Lead and Salesforce Managing Director to architect a sustainable, long-term Salesforce governance framework and mature our Salesforce Center of Excellence (CoE). The ideal candidate possesses true program-level vision and governance expertise, but remains enthusiastic about staying close to the work—driving active execution, untangling delivery friction, and leading from the front lines in a complex banking environment.
Requirements
- 8+ Years of Dedicated Salesforce Experience: Hands-on track record across complex, enterprise-scale Salesforce implementations (e.g., Sales Cloud, Service Cloud, Financial Services Cloud, Marketing Cloud).
- 10+ Years in IT Project / Program Management: Proven experience operating at both the strategic Program Manager level and the hands-on Project Manager level in large enterprise environments.
- Governance Framework Architecture: Demonstrated experience building, setting up, or refining project/program governance structures and CoE models from the ground up.
- Banking / Financial Services Domain: Deep understanding of eCRM transformations, complex customer data structures, and compliance considerations within a financial institution.
- Stakeholder & Vendor Accountability: Exceptional senior executive presence; proven ability to drive alignment between business leaders and technical engineering teams while holding third-party vendors accountable.
Responsibilities
- Take full accountability for the end-to-end planning, schedule management, financial health, and execution of the high-priority eCRM project.
- Act as the primary escalation point to resolve operational bottlenecks, manage cross-team dependencies, and keep delivery on track.
- Lead the aggregation and drafting of executive-level status decks, progress reports, and steering committee presentations for the Project Leadership Team (PLT).
- Partner directly with the Delivery Manager and Salesforce Managing Director to audit current workflows, identify gaps, and architect a scalable, enterprise-wide Salesforce governance framework.
- Help mature our Salesforce Center of Excellence (CoE) and elevate delivery standards across our multi-cloud Banking ecosystem.
- Align business stakeholders, IT teams, and external partners on unified delivery practices, release train coordination, and environment management.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
