Senior Program Manager, Revenue Operations

Monotype • Woburn, MA

3d • $110,000 - $125,000 • Hybrid

About The Position

Monotype is seeking a Senior Program Manager, Revenue Operations to lead initiatives that improve sales processes and drive them to successful implementation and adoption. This role is central to the Revenue Operations team, responsible for managing new product launches, pricing changes, Salesforce improvements, and process redesigns from conception through to completion and impact measurement. The Senior Program Manager will oversee the end-to-end RevOps program portfolio and ensure operational readiness for go-to-market launches, enabling the sales field to effectively quote, sell, book, and report from day one. This position requires close collaboration with various departments including Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and Systems teams.

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, GTM Programs, Business Operations, a GTM-focused PMO, or management consulting, including direct ownership of cross-functional projects from intake through adoption.
• Experience in SaaS, technology, B2B sales, or high-growth organizations, ideally with recurring or subscription revenue models.
• Demonstrated track record of shepherding cross-functional programs to completion in environments where you owned the outcome without formal authority over the people delivering it.
• Strong Salesforce fluency: able to write clear requirements and user stories, speak credibly about objects, data structures, quoting/CPQ, and process automation.
• Experience with go-to-market launch readiness – supporting or owning the operational side of new product, offering, or packaging launches.
• Exposure to pricing operations – rate cards, discount and approval governance, deal desk, or quote-to-cash process – and comfort translating commercial decisions into operational requirements.
• Demonstrated change management and enablement experience: communication planning, training, documentation, and adoption measurement.
• Strong process design and documentation discipline.
• Comfort with reporting and BI tools such as Salesforce reporting, Tableau, Power BI, or Looker.
• Experience with project and work management tooling (e.g., Jira, Asana, Smartsheet, Monday) and pragmatic use of agile or hybrid delivery methods.
• Excellent communication and stakeholder management skills, including the ability to run a steering conversation with senior leaders and drive a clear decision.
• Strong bias for action, high attention to detail, and comfort managing multiple concurrent priorities in a fast-paced, ambiguous environment.
• Growth mindset and willingness to learn and adopt new tools, including AI and automation platforms.

Nice To Haves

• Salesforce Administrator or CPQ certification
• Project or change management credential such as PMP, Prosci, or Scrum

Responsibilities

• Own end-to-end delivery of the Revenue Operations program portfolio, driving initiatives from intake and scoping through requirements, build, testing, launch, adoption, and post-launch measurement.
• Maintain a single source of truth for program status, owners, dependencies, decisions, and risks.
• Partner with the Salesforce team in scoping, design, and execution of RevOps process change needs.
• Translate business problems into build-ready requirements, including user stories, process flows, and acceptance criteria for Salesforce and Systems teams.
• Coordinate and run User Acceptance Testing (UAT).
• Serve as the go-to-market operational lead for new product, offering, and packaging launches, owning the GTM readiness plan and checklist.
• Ensure sufficient change management across GTM process initiatives, including stakeholder mapping, communication plans, training, enablement, documentation, and adoption tracking.
• Drive continuous operational improvement by mapping current-state processes, identifying friction points, and driving a prioritized queue of fixes.
• Establish and run the program governance cadence, including steering reviews, status reporting, decision and risk logs, and escalation paths.
• Own post-merger integration RevOps work streams to ensure data integrity and alignment with integration goals.
• Define and track success metrics for every program, measuring adoption and business impact.
• Build and maintain the Revenue Operations process library, including SOPs, rules of engagement, and playbooks.
• Partner cross-functionally with Sales, Marketing, Customer Success, Finance, Product, Legal, Enablement, Deal Desk, and Systems to align on scope, sequencing, and ownership.
• Identify opportunities to apply AI, automation, and improved workflows to enhance GTM processes and revenue organization productivity.

Benefits

• Hybrid work arrangements
• Competitive paid time off programs
• Comprehensive commercial medical insurance coverage
• Competitive compensation with corporate bonus program
• Uncapped commission for quota-carrying Sales
• Reward & Recognition Programs (including President’s Club for all functions)
• Professional onboarding program
• Robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Retirement planning options

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed