Senior Program Manager - Retail Wireless Portfolio

EchoStar•Littleton, CO

6d•Onsite

About The Position

The Senior Program Manager within the Retail Wireless Operations team drives order and execution across complex, high-impact retail initiatives at Boost Mobile. In an industry defined by rapid technological shifts and intense competition, this role solves the critical problem of operational fragmentation by uniting cross-functional departments—such as Marketing, Product, IT, and Customer Care—behind unified strategic goals. By resolving ambiguity, mitigating project risks, and streamlining communication pathways, the role ensures high-impact programs transition seamlessly from strategic planning to successful market execution. Ultimately, this professional translates high-level corporate vision into structured, repeatable operational workflows that elevate the Boost Mobile customer experience.

Requirements

Critical experience leading large-scale, cross-functional program portfolios with business and technical stakeholders in fast-paced operational environments
Exceptional ability to navigate highly ambiguous situations and bring a calm, structured, and analytical approach to resolving project blockers
Superior communication and relationship-building skills to persuade, align, and build trust across all organizational levels, including executive leadership
AI literacy and application skills, specifically the ability to integrate generative AI and modern productivity tools to enhance workflow efficiency and data-driven decision-making
Strong proficiency in modern collaboration and project management frameworks utilizing enterprise-grade tracking platforms
Minimum Education: Bachelor’s Degree in Business, Project Management, Communications, Technology, or a related field
Minimum Experience: 3+ years of experience in project or program management, preferably in operations, sales, marketing, or a technology-driven environment.
Jira / Atlassian platform management
Hive or similar modern enterprise project management tools
Google Workspace collaboration suite

Nice To Haves

Experience working within the wireless, telecommunications, or retail operations sectors is strongly preferred

Responsibilities

Lead the end-to-end execution of high-impact retail wireless program portfolios, ensuring all milestones are delivered on time and align with departmental operational OKRs
Establish and reinforce robust cross-functional guardrails to prevent scope creep, maintain organizational alignment, and successfully manage stakeholder expectations across Boost Mobile and EchoStar teams
Serve as the primary driver of resolution for operational bottlenecks, project risks, and cross-team conflicts using structured, analytical problem-solving methods
Leverage AI-driven productivity platforms and advanced collaboration tools to automate routine PMO tasks, optimize resource allocation, and foster scalable, transparent workflows
Influence and align diverse departmental teams—including Sales Channels, Product, Billing, and Customer Support—to drive consensus and maintain program momentum without direct authority