Senior Program Manager, Operations

UNITED NEGRO COLLEGE FUND•Atlanta, GA

6h•$67,700 - $72,800•Hybrid

About The Position

The Senior Program Manager - Operations will provide comprehensive operational, financial, and administrative support to the UNCF Institute for Capacity Building (ICB) management team. In this role, the Senior Program Manager will support the establishment, oversight, and execution of programmatic, operational, and learning activities across UNCF’s network of partner institutions. The successful candidate will manage and support cross-functional projects and system implementations; oversee vendor relationships; process invoices; and support grant management activities. Responsibilities will also include event management planning and execution for UNCF’s annual summit, budget management, scheduling and calendar coordination, and oversight of office operations, including supplies, technology, and equipment. Additional administrative duties will be assigned as needed to support the broader goals of the ICB. This role requires a highly collaborative, detail-oriented, and organized professional with strong analytical skills and the ability to remain flexible in a fast-paced environment. The ideal candidate will demonstrate an entrepreneurial mindset and possess a strong understanding of higher education, curriculum design, budgeting, and professional development programming, with a particular focus on Historically Black Colleges and Universities (HBCUs).

Requirements

Bachelor's degree required, advanced degree or commensurate experience preferred. Minimum of 5-7 years of operations management, business administration, project management, event management, and budget management.
Demonstrated experience in planning, managing, and executing events, including large-scale, multi-day meetings, and stakeholder-facing programs.
Demonstrated ability to plan, facilitate, and lead meetings, and to work effectively and professionally with stakeholders at all levels of leadership.
Exceptional organizational and time-management skills, with the ability to manage administrative, financial, and project-related activities with a high degree of accuracy and attention to detail.
Proven initiative and problem-solving skills, with the ability to independently manage a wide range of responsibilities and deliver results.
Strong interpersonal and relationship-building skills.
Ability to manage multiple projects simultaneously, often at varying stages of development and execution.
Demonstrated commitment to and understanding of the mission and values of UNCF and the Institute for Capacity Building (ICB).
Experience with calendar management and travel coordination.
Proven ability to prioritize and balance competing demands, deadlines, and projects effectively.
Excellent written, verbal, and presentation communication skills.
Demonstrated success working collaboratively and cross-functionally in team-based environments.
High level of proficiency in Microsoft Office applications (Outlook, Word, Excel, and PowerPoint) and other relevant software platforms.

Responsibilities

Supporting the Director with overall grants management administration for the ICB portfolio, including preparing annual grant budgets, planning expenditures, monitoring financial performance, and implementing necessary corrections.
Assisting the Director with policy development and budget management.
Serving as the primary point of contact for asset management and procurement.
Providing oversight of third-party vendor management, including contract agreements, in collaboration with the Director and key stakeholders.
Supporting the enhancement and implementation of financial systems, CRM software (e.g., Salesforce), and other required technology platforms.
Actively participating in the planning and execution of ICB events, including the UNITE annual summit.
Developing, documenting, and maintaining ICB policies and procedures.
Providing performance management and oversight for Program Coordinators – Operations.
Reviewing, standardizing, and maintaining onboarding and offboarding policies and procedures for ICB.
Assisting with the training and onboarding of new hires and interns.
Preparing and distributing memos, emails, reports, and other communications, as appropriate.
Responding to internal and external inquiries and requests for information in a timely manner.
Serving as a liaison between administrative staff and senior management, ensuring needs and concerns are communicated and resolved efficiently.
Partnering with Human Resources, Information Technology, and other key stakeholders to maintain and update office policies, as needed.
Coordinating with the IT department regarding office equipment, systems, and technology needs.
Managing relationships with vendors, service providers, and the accounting department, ensuring timely invoicing, payments, and proper contract execution in collaboration with the Office of General Counsel.
Coordinating office staff activities to ensure operational efficiency and effectiveness.
Maintaining professional and technical knowledge by attending workshops, participating in professional associations, networking, and reviewing industry publications.
Managing offsite assets, ensuring they are maintained in an orderly and secure manner.