Senior Operations Program Manager

Portland General Electric•Tualatin, OR

2d•Onsite

About The Position

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all. Senior Operations Program Manager Job Function Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements including the design and implementation of new, scalable workflows. Key Job Information Senior Operations Program Manager 6644 Grade 08 Career Level: P4 Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices Solves complex problems; takes a broad perspective to identify innovative solutions Works independently, with guidance in only the most complex situations May lead functional teams or projects

Requirements

Typically a bachelor’s degree in business, engineering, finance or other related field or equivalent experience.
Typically eight or more years in the utility or manufacturing field with experience in the areas of engineering, operations, process improvement, project management or related field or equivalent combination of education and experience.
Advanced knowledge of project management methods and principles
Advanced knowledge of PGE’s policies, procedures, tariffs and regulations
Advanced knowledge of substation operation industry best practices
Advanced skills in project management
Advanced skills in influencing without authority
Advanced skills in facilitation and presentations
Advanced skills in substation operations systems and programs, including data retrieval
Advanced customer focus skills
Advanced safety leadership skills
Advanced skills in analytical thinking
Expert skills in problem solving
Advanced oral and written communication skills
Expert interpersonal skills
Advanced decision-making skills
Expert organization and prioritization skills
Advanced knowledge of business process interrelationships
Advanced business acumen
Expert skills in change leadership
Advanced risk management skills
Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts and draw valid conclusions (for example, engineer, HR director, plant manager, etc.).
Cognitive Ability to adhere to set response times, deadlines and time-sensitive tasks
Ability to follow accuracy standards
Ability to follow through on decision-making tasks
Ability to interact effectively and collaboratively within a team environment
Ability to communicate and problem solve when under stress
Ability to respond and adapt to frequent change
Ability to accept and demonstrate self-awareness when provided constructive feedback
Ability to discern feedback and acknowledge ownership of areas of improvement
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks
Ability to successfully collaborate with peers, managers and others within the organization
Demonstrates sound memory
Ability to process new information to be applied consistently to work tasks
Schedule/ Attendance Ability to adhere to pre-established schedule, including start/stop time and break/lunch schedule
Ability to work long hours
Ability to work a variable schedule
Ability to report to work and perform work during periods of severe inclement weather
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance
Ability to work shift schedule
Ability to work on-call schedule
Physical and Location Requirements: This position will be an on-site position and may include driving to remote sites inside and outside of the service territory
A valid driver’s license and history of safe driving practices is required.
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling/carrying: Up to 10 lb
Location: Office, Field, Plant

Nice To Haves

Project Management Professional (PMP) certification preferred.
Six Sigma certification preferred.

Responsibilities

Analyzes, develops and integrates operational performance information from multiple sources and identifies potential program development and process improvement opportunities.
Develops analytics and metrics, including models and simulations, to present to organizational leadership in support of program/process improvement efforts.
Monitors departmental performance goals and metrics and identifies areas at risk.
Defines strategic continuous improvement objectives.
Analyzes business needs and identifies potential process improvement initiatives and program management opportunities, all aligned to strategic objectives.
Scopes potential initiatives to forecast the anticipated benefits and resource needs of each.
Prioritizes projects and negotiates for resources.
Develops departmental and/or cross-functional continuous improvement plans and collaborates with other departments to manage resource constraints and points of overlap.
Maintains repository and roadmap of program, process, department projects, continuous improvement activities.
Proactively manages complex, widely-scoped and/or cross-functional improvement initiatives.
Ensures alignment to business unit and organizational strategic direction.
Identifies strategic objectives.
Develops process improvement strategies and plans, success metrics and acceptance criteria.
Collaborates with others to assign tasks, mitigate risks and ensure timely implementation.
Facilitates process improvement work sessions with key stakeholders, including leadership.
Develops process governance framework to ensure sustainability of processes and continuous improvement.
Researches and analyzes operational best practices and makes recommendations for new initiatives or processes.
Develops and communicates project plans, reports, and status updates.
Drives organizational change and transformation.
Serves as a subject matter expert to senior managers and others.
Designs and develops training programs to teach employees specific technical skills, software, or equipment use.
Involves creating presentations, facilitating workshops, and collaborating with other subject matter experts.