Senior Program Manager – Operations Transformation

Recrute Action•Woolwich, ON

1d•CA$46 - CA$58•Hybrid

About The Position

Drive impactful transformation in the insurance sector by leading strategic initiatives, coordinating cross-functional teams, and supporting automation and operational change. This hybrid opportunity offers exposure to senior leadership, dynamic projects, and a fast-evolving environment with strong growth potential.

Requirements

6+ years of relevant professional experience.
Insurance domain knowledge.
Operations experience.
Experience supporting large-scale operational or organizational transformation.
Strong end-to-end project delivery and roadmap ownership.
Experience assessing and preparing organizational readiness across people, processes, and tools.
Exposure to automation initiatives and process transitions.
Strong stakeholder management skills with senior-level communication, alignment, and influence.
Experience with governance, executive reporting, and decision frameworks.
Ability to facilitate workshops and planning sessions.
Strong presentation and storytelling skills, including PowerPoint.
Experience with target operating model design or implementation.
Adaptability and comfort working in fast-changing and ambiguous environments.

Nice To Haves

PMP, Prosci, or similar certifications are considered an asset.

Responsibilities

Develop and maintain integrated project plans and roadmaps that align automation efforts, new services, and operating model changes.
Track milestones, dependencies, risks, and issues while proactively identifying and resolving blockers.
Serve as a single point of coordination across various sub-teams.
Partner with operations and technology teams to ensure understanding of technology and change readiness.
Ensure operational impacts of automation are clearly understood, documented, and addressed.
Define future-state processes and transition plans from manual or legacy approaches to automated solutions.
Support the design and implementation of the target operating model, including roles, responsibilities, workflows, and governance.
Assess organizational readiness by identifying impacts to people, processes, tools, and ways of working.
Develop readiness plans addressing training needs, role clarity, capacity impacts, and sequencing of change.
Partner with leadership to prepare teams for new services, new ways of working, and increased scale.
Work closely with senior leadership to translate strategic objectives into executable plans.
Facilitate workshops, planning sessions, and leadership discussions to drive alignment and decision-making.
Communicate progress, risks, and key decisions clearly and consistently to stakeholders.
Support change efforts by reinforcing clarity, transparency, and shared understanding.
Establish governance forums, status reporting, and decision-making frameworks.
Provide concise, action-oriented updates to senior leadership on delivery status, risks, and readiness.
Ensure documentation, including roadmaps and process artifacts, remains current and accessible.