Senior Program Manager, Operations Strategy

Vertiv Group•Westerville, OH

About The Position

At Vertiv, we design, manufacture, and service critical digital infrastructure technologies that keep the connected world running 24/7. Our portfolio spans power management, thermal management, and IT infrastructure solutions, complemented by a global network of service centers worldwide. We enable the world's vital applications, from data centers to communication networks to commercial and industrial environments, to continuously run. The Senior Program Manager Operations Strategy is responsible for planning, directing, and coordinating the execution of Vertiv's 3-year Global Operations Strategic Roadmap and the portfolio of cross-functional strategic initiatives that drive operational excellence across all regions. This role serves as the central program management authority for strategy deployment, ensuring breakthrough objectives cascade effectively from the X-Matrix through regional and functional execution, with rigorous governance, milestone tracking, and cross-regional alignment. Reporting to the VP, Operations Strategy & Governance, this individual owns the end-to-end program lifecycle for strategic operations initiatives, from strategy formulation support through execution coordination and benefits realization, ensuring alignment with Vertiv's five strategic priorities: Customer Focus, Operational Excellence, High Performance Culture, Innovation, and Financial Strength. This role works in close partnership with the VOS organization to ensure that Lean methodology, strategy deployment (Hoshin Kanri), and continuous improvement are embedded in how strategic initiatives are planned, executed, and sustained.

Requirements

Bachelor’s degree in engineering, Operations Management, Business Administration, or related technical field
10+ years of progressive experience in program management supporting Manufacturing Operations, with demonstrated expertise in managing strategic initiative portfolios in global, matrixed organizations
Global scope experience; coordinating programs across multiple regions (Americas, EMEA, Asia) in a matrixed manufacturing environment with 30+ plants
Strong understanding of strategy deployment methodologies (Hoshin Kanri, X-Matrix, Breakthrough Objectives) and ability to translate strategic intent into executable program plans
Proven ability to manage cross-functional and cross-regional alignment; getting results through influence in a matrixed structure without direct authority
Proficiency in project management methodologies and tools: MS Project, Smartsheet, Power BI, PowerPoint, Agentic AI
Proven ability to interface with senior leadership; translating complex program status into executive-ready communications
Excellent organizational skills with ability to manage 10+ concurrent strategic initiatives simultaneously
Strong cross-functional collaboration skills across Engineering, Finance, Procurement, Sales, IT, and Plant Operations
Must be a change agent; never satisfied with the status quo, initiates action, overcomes obstacles, and drives programs from start to finish
Experience with Hoshin Kanri / X-Matrix strategy deployment methodology; including facilitation of strategy sessions and cascading workshops
AI literacy — ability to leverage AI tools for project analytics, scenario modeling, and reporting automation
Risk management and scenario planning experience in global manufacturing contexts

Nice To Haves

PMP Certification (required within 12 months if not held at hire)
Lean Six Sigma Black Belt certification
Experience in organizations with $5B+ revenue and 30+ manufacturing plants
Deep knowledge of Lean Operating Systems and their deployment at scale
Experience supporting VOS or equivalent operating system certification and maturity assessment programs
Understanding of Tier Accountability systems, 5S/Visual Management, and Continuous Improvement governance

Responsibilities

Own the program management of Vertiv's 3–5 year Global Operations Roadmap, ensuring all strategic initiatives progress on schedule, within budget, and deliver targeted outcomes across the six operational maturity pillars: Manufacturing Excellence, Global Quality, SIOP/Material Management, Logistics, Talent & Competency, and Supplier Performance
Manage the full strategic initiative portfolio — maintaining visibility across all active programs via standardized tracking (Smartsheet/MS Project), milestone management, risk registers, and executive reporting
Coordinate the execution of Breakthrough Objectives across all strategic pillars: Customer Experience, Operational Excellence, Innovation, Cost Optimization, Safety, and ESG.
Drive the annual strategy deployment cycle — supporting X-Matrix development, Hoshin Kanri cascading from global to regional to site level, and quarterly business review (QBR) updates for Operations
Provide project planning, milestone management, scope management, resource forecasting, financial management, and change management across the strategic initiative portfolio
Develop and continually improve the quality of information to help guide future strategic decisions, including external benchmarking, industry best practice identification, and adoption plans
Interface with key stakeholders on program status, constraint resolution, and strategic decision support
Serve as the central coordination point ensuring strategic initiatives are aligned and synchronized across all five operating regions (Americas, EMEA, Greater China, India, Asia) and all global functions
Drive standardization of program management practices globally — ensuring consistent governance cadences, reporting formats, milestone definitions, and escalation protocols across regions
Coordinate cross-functional teams within the matrixed organization toward common strategic objectives
Facilitate effective communication among regional operations excellence leaders, site leaders, global function heads, and the management teams — ensuring strategic intent translates into aligned regional execution
Coordinate regional X-Matrix alignment — ensuring each region's breakthrough objectives and annual targets are consistent with global strategy while respecting local operational context
Facilitate cross-site sharing of best practices, lessons learned, and read-across activities to accelerate improvement velocity across the network
Act as business partner in transactional complexity reduction and provide program management capabilities during new systems deployment and enhancements
Work in close partnership with the VP VOS and Global VOS Governance Team to ensure strategic initiatives leverage VOS methodology; embedding Lean thinking, waste elimination, and systemic performance management into all programs
Support the acceleration of VOS deployment across plants and functions; coordinating the program management of VOS certification roadmaps, site maturity assessments, and exit criteria achievement
Drive strategy deployment (Hoshin Kanri) discipline; ensuring the X-Matrix process connects 3-year breakthrough objectives to annual objectives, specific initiatives, and measurable targets with clear ownership
Coordinate the governance cadence linking VOS tools to strategic execution: Tier Accountability integration, 5S/Visual Management sustainment, and Continuous Improvement (PDCA/Kaizen) activities
Ensure strategic initiatives incorporate VOS principles: standardization, visual management, root cause analysis, rapid problem solving, and focus on cycle time and efficiency
Drive the connection between strategic objectives and daily execution; monitoring whether strategy deployment, KPIs, and initiatives are being executed as intended, closing the gap between planning and results
Support the establishment of a Culture of Quality across the organization where continuous improvement and harmonized processes are critical success factors for Manufacturing Excellence
Support the Global Operations Scorecard; ensuring strategic initiative outcomes are reflected in KPI performance across Safety, Quality, Delivery, Inventory, Cost, Supplier, Sustainability, and People metrics
Establish and maintain governance cadences: monthly steering committees, quarterly executive reviews, and annual strategy refresh cycles
Develop executive-ready reporting and presentations for VP Operations Strategy, EVP Operations, and C-suite audiences; translating complex program status into clear, actionable insights
Drive risk management and contingency planning across the strategic initiative portfolio; including scenario planning for geopolitical risk, trade barriers, and supply chain resilience
Collaborate with senior management and project teams on project initiation, requirements, documentation, and implementation
Provide external benchmarking, best practice identification, evaluation, and adoption plans to inform strategic direction