Senior Program Manager -Global Corporate Travel

Direct Travel • Remote,

1d

About The Position

The Senior Program Manager serves as the regional owner for candidate travel delivery, ensuring alignment to the global operating model, policies, and service expectations while managing regional execution, escalations, and stakeholder coordination. This role bridges global strategy with regional execution, ensuring a consistent, high-quality candidate experience across the assigned region.

Requirements

• 7+ years of corporate travel account management, program management, or operations experience
• 3+ years managing regional or multi-location travel programs
• Strong knowledge of travel industry operations, policies, and automation platforms
• Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis
• Excellent interpersonal, communication, and problem-solving skills
• Ability to manage multiple priorities and work across time zones
• Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms
• Strong analytical and reporting capabilities
• Bachelor's degree in Business, Operations, or related field preferred

Nice To Haves

• Experience with Google or large enterprise recruiting programs
• Knowledge of candidate experience best practices and recruiting workflows
• Experience with SLA management and KPI tracking
• Background in business travel policy or mobility services
• Leadership experience managing small teams or matrix teams
• Bilingual Spanish is ideal

Responsibilities

• Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs
• Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes
• Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps
• Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations
• Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution
• Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities
• Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review
• Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior