Senior Program Manager, Client Executive Lead

Peraton•Harrisburg, PA

1d•Hybrid

About The Position

Peraton is seeking an Senior Program Manager to serve as a leader with overall responsibility for account and customer mission success. This position is hybrid, in Harrisburg, PA. The Senior Program Manager will serve as the primary escalation point for all services and deliverables, and as a single point of contact with authority over and accountability for the overall executive management and oversight of the customer account. This role involves meeting regularly with customer executives and leadership, developing current accounts of major significance, and establishing long-term strategic plans for retaining and growing these accounts. The position requires building relationships with key users and decision makers, negotiating pricing, conducting rate reviews, and resolving billing disputes. The Senior Program Manager will be responsible for all phases of the program budget, conducting strategic account reviews, gathering market and competitor information, and developing a well-coordinated internal relationship with key decision makers within the organization.

Requirements

High School diploma and 12 years of experience, may have supervisory or management experience
Must be a U.S. Citizen
Minimum of 3 years of experience serving as a Technical Program Manager
Demonstrated Program Management experience with a strong background in Service Delivery, ITIL processes, and IT infrastructure
Proven ability to collaborate with multiple stakeholders with competing priorities, including program and customer leadership, teaming partners, task leads, and PMO staff such as contracts, subcontracts, finance, security, and staffing
Experience identifying current and future staffing needs across programs
Knowledge and hands-on experience managing and supporting Service Level Agreements
Demonstrated experience contributing to and delivering program deliverables in a collaborative environment
Strong communication skills with a high level of intrinsic motivation and the ability to lead and manage geographically dispersed teams

Nice To Haves

PMP Certification
ITIL Certification

Responsibilities

Serves as primary escalation point for all services and deliverables.
Serves as a single point of contact with authority over and accountability for the overall executive management and oversight of the customer account.
Meets regularly with customer executives and leadership at customer facilities.
Develops current accounts of major significance.
Establishes long-term strategic plans for retaining and growing the accounts.
Build relationships with key users and decision makers.
Negotiates pricing and conducts rate reviews and resolves disputes related to billing.
Maintains aggressive efforts to achieve objectives.
Acts as a technical liaison with vendors.
Assists in proposal process and coordinates with Pricing Department when required.
Responsible for all phases of the program budget.
Regularly conducts strategic account reviews to review service needs.
Gathers market and competitor information to identify business trends, forecast demand and prepare the annual budget.
Conducts reviews on accounts on regular basis to evaluate customers’ demands and usage of account; determine types of services/products and prices/fees satisfying the customers’ needs as well as the organization’s objectives.
Develops and maintains a well-coordinated internal relationship with key decision makers within the organization.