Senior Program Manager, Business Operations, Data Center Community (Central Operations)

Amazon • Seattle, WA

5h

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world leader in providing a highly reliable,
scalable, low-cost infrastructure platform in the cloud powering hundreds of
thousands of businesses in hundreds of countries around the world. As part of
the AWS Infrastructure organization focused on building the foundation for the
world's innovation, Data Center Community (DCC) includes design, engineering,
building capacity, 24/7 operations, automation, energy and sustainability
investments.

Requirements

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Nice To Haves

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

Responsibilities

• Developing working backward plans for business rhythms such as Quarterly Business Reviews, Operational Planning Cycles, Monthly, and Weekly Business Reviews.
• Manages central business rhythm calendar that establishes a timeline of events 18 months out at a time.
• Manages Central Operations Goals, driving timely updates, developing monthly/quarterly doc reviews, establishing/maintaining/communicating high standards for this program
• Coordinates scheduling requests using appropriate templates and protocols-often requires high judgement and details to ensure meetings are planned efficiently and timely
• Coordinates RFIs with key business partners and bizops cohort members, ensuring minimum requirements are established and met
• Uses high judgement when establishing business requirements, communications, and related questions or triage that arises
• Adds predictability and transparency across the business rhythms so "surprise" requests are kept to minimum
• Manages ambiguity across ad hoc requests and requirements that will arise
• Ensures outputs are higher value than inputs received when serving as central coordinator for key business docs and reports
• Establishes and maintains wiki for key dcc bizops functions, creating a self-service style directory where other DCC leaders and their staff can go to understand expectations associated with the mechanisms and processes we run; can also serve as an entry point for cross-organizational needs such as with finance/WFM/TA/etc;
• Applies excellent written and verbal communications, often geared to DCC leadership, centralized cohort members, and key partners
• Resource Planning and Management (FHC) - Synchronized headcount planning and execution
• Review /analyze bottoms-up fixed headcount plans during OP cycles, making recommendations to adjust plans when appropriate; serve as central DCC bizops point of contact for FHC during OP in coordination with key business partners.
• Coordinate with finance to ensure accurate fhc reporting

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level