North America Senior Program Manager - Building Automation

Honeywell • United States,

2h • Hybrid

About The Position

The North America Senior Program Manager - Building Automation will report to the Honeywell Building Operations Centre (HBOC) leader, North America. This role has overall responsibility for Customer Delivery for the Multisite North America remote services business, managing over $3M in service and extra works revenue. The ideal candidate is a highly capable communicator and manager with proven customer and contractor management experience, focused on delivering customer service solutions. This motivated and responsive individual will develop and maintain strong relationships with key customers, stakeholders, and internal departments including sales, operations, supply chain, and commercial. A strong weekly cadence will be established to ensure customer needs are met in line with contract SLAs and daily operations delivery. Customers are typically retail building managers (Supermarkets, Clothing stores, etc.), and contractors are mainly mechanical and electrical contractors replacing HVAC parts identified through Honeywell remote monitoring. Engagement with the BA Product businesses is required to ensure product and parts availability for ongoing maintenance and Breakfix resolutions. Coordination with sales and operations teams is essential for order growth while managing commercial risk and ensuring customer retention. The role also involves achieving productivity, quality, and revenue targets, including a quota for demand generation leading to branch orders. Some national travel to customer sites may be required (less than once per month). Hybrid working is possible, with the role based in Cleveland, Ohio, expecting office attendance 3 days per week. Initial 90-day training requires 5 days per week in the Cleveland office.

Requirements

• Proven customer and contractor management experience.
• Experience working to deliver customer services solutions.
• Ability to develop and maintain strong relationships with key customers, stakeholders, and influencers including sales, operations, supply chain and commercial departments.
• Experience engaging with product businesses to ensure product and parts availability.
• Experience coordinating with sales and operations teams to ensure orders growth whilst controlling commercial risk.
• Ability to achieve required productivity, quality and revenue targets including a quota for demand generation leading to branch orders.

Nice To Haves

• Some national travel to customer sites may be required (less than once per month).
• Hybrid working is possible.
• Initial 90 days training would be 5 days per week in the Cleveland office.

Responsibilities

• Ensure back office team are effectively planning work to deliver and optimize operational efficiencies.
• Ensure adherence to contract, schedule, cost, regulatory agency and international trade compliance requirements.
• Meet extra works orders targets for Breakfix works.
• Identify opportunities and execute plans to improve program performance.
• Manage and maintain customer relationships to ensure customer satisfaction and contract retention are prioritized.
• Identify and support new business with the sales teams.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed