Senior Program Manager, Application Security

Harness

About The Position

As a Senior Program Manager, Application Security, you will lead the post-sale journey for a portfolio of large enterprise customers, helping them turn their investment in Harness shift-left and runtime security products into measurable business outcomes. You will guide implementations, drive adoption, and build trust with security and executive leaders. You will serve as the primary point of contact for customers and connect them with Sales, Product, Engineering, and Support. The role involves managing complex, multi-workstream security programs; developing customer success plans; overseeing onboarding, implementation, adoption, value realization, and renewal readiness; and maintaining clear project records and communications. You will also build executive relationships, lead quarterly business reviews, identify customer risks and adoption opportunities, and deliver product demos and workshops.

Requirements

At least 7 years of experience in Customer Success, Technical Account Management, Program Management, or Professional Services in a SaaS environment, including experience with security products or programs.
A track record of leading large, multi-workstream security or software implementations from start to finish, with demonstrable results.
Experience driving adoption and customer outcomes in complex, fast-moving technical environments.
Working knowledge of modern security practices, such as secure software development, CI/CD, runtime security, and vulnerability management.
Ability to build relationships with executives and hands-on technical teams, along with strong analytical and communication skills.
Familiarity with CRM, customer success, and project tools such as Salesforce, Gainsight, and Jira.
A degree in Computer Science, Engineering, or a related field, or equivalent experience.

Nice To Haves

A program management or security certification, such as PMP, CISSP, or CSSLP.
Familiarity with Forward-Deployed-Engineer (FDE) and Echo delivery motions.
Hands-on exposure to application or API security, DevSecOps, or cloud-native tooling.
Experience with customers in regulated industries, such as financial services or healthcare.
Experience running product demonstrations or technical workshops.

Responsibilities

Drive measurable value for enterprise customers using the Harness runtime and shift-left security portfolio.
Own the customer journey from onboarding and implementation through adoption, value realization, and renewal readiness.
Build and manage customer success plans that connect product capabilities to customer business and security goals, tracking progress against those goals.
Manage multi-workstream implementations, including roadmaps, milestones, scope, resourcing, and risks across Harness and customer teams.
Lead regular engagement and status communications, manage risks proactively, and drive next steps forward.
Keep project and delivery records current across the customer portfolio.
Monitor customer health and identify risks such as slow adoption, stalled integrations, or sponsor changes; act on them promptly.
Identify opportunities for deeper product adoption and bring them to the account team.
Build and sustain trusted relationships with customer executives, including CISOs and security and engineering leaders.
Plan and lead quarterly executive business reviews demonstrating ROI, risk reduction, and future plans.
Partner with Sales, Product, Engineering, and Support; communicate customer feedback to Product and coordinate stakeholders when issues need attention.
Learn Harness products hands-on and run product demonstrations and workshops for executive and technical audiences.