Senior Program Manager, AI Enablement

Chime Financial, Inc•Chicago, IL

1d•$138,000 - $190,000•Hybrid

About The Position

The Applied AI team's job is to make AI a "trusted co-pilot" for every Chimer, enabling faster progress and better building. As the Program Manager, AI Enablement, you will be responsible for the programs that facilitate this transformation. This includes developing the networks, resources, and rhythms necessary for Chimers to effectively adopt and integrate AI tools into their work. This is a program ownership role, requiring you to identify problems, define scope, and develop comprehensive plans including narrative, roadmap, milestones, success metrics, and operating cadence. The programs you manage should be designed for sustainability, capable of operating effectively even in your absence.

Requirements

5+ years of experience in program or project management, preferably in a fast-paced tech environment.
Experience taking ambiguous problems and building a program around them; narrative, roadmap, milestones, and operating cadence without waiting for structure to be provided
History of driving behavior change, not just program completion, and the judgment to know the difference between a launch and a result
Hands-on experience building or automating workflows using AI tools — able to walk through something personally built, what broke, and what changed as a result.
Experience owning large, distributed programs without direct authority over participants, and keeping them activated and accountable
Communication habits that keep stakeholders informed without them having to ask — status on shared surfaces, not surfaced reactively
Experience defining program health models upfront: success metrics, milestones, and measurement built in before launch, not retroactively
Comfort spending time in a problem before designing a solution
Familiarity with common productivity or workflow tools (e.g., Jira, Asana, Notion, etc)

Nice To Haves

Experience running ambassador, champion, or CoE programs; groups where you had no direct authority over participants but were accountable for their activation and outcomes
Background in enablement, L&D, or change management in a technology environment
Experience in an internal AI or enterprise AI adoption role
Hands-on experience with AI tooling (e.g., ChatGPT, Glean, Claude, Cursor, Gemini)
Background in product operations, business operations, or technical program management.
Working knowledge of AI governance or Responsible AI principles.

Responsibilities

Own cross-functional AI enablement programs end-to-end: design, operating cadence, stakeholder activation, and fluency outcomes
Go deep on workflow problems before proposing solutions — spend time understanding what's actually slowing teams down, then design programs and tools that address the root cause
Partner directly with teams to build AI-enabled solutions — not just roll them out, but get hands-on in the design and build alongside the people doing the work
Set the health model for your programs from day one — success metrics, milestones, and status that lives on shared surfaces without anyone having to ask
Drive adoption of AAI-built tools and resources so Chimers can level up without going through AAI every time
Build and maintain self-serve enablement resources (e.g., playbooks, golden paths) that orgs can use independently
Lead change management for AI enablement work — training, comms, and activation that shifts behavior, not just awareness
Build documentation and governance into programs from the start, so nothing depends on you being in the room
Measure whether Chimers are actually working differently (fluency progression, adoption signals, and productivity tied to company goals) and report that to leadership
Foster collaboration between Product, Engineering, BizOps, and People teams to operationalize the future of work at Chime.