Senior Program Director

Brightlane Learning • Indianapolis, IN

6d • $67,000 • Hybrid

About The Position

The Senior Program Director provides operational leadership and strategic support for the design, implementation, evaluation, and continuous improvement of Brightlane Learning’s programs. This role holds direct supervisory responsibility for the Education Directors and is accountable for driving consistency, quality, and cohesion across all program sites and teams. The Senior Program Director oversees day-to-day program operations, supports leadership development across the Program department, and ensures program outcomes are data-informed, consistently delivered, and aligned with organizational priorities. Serving as a key thought partner to the Vice President of Program Impact, this role bridges operational execution with organizational strategy while helping strengthen systems, scalability, and long-term program sustainability.

Requirements

• Direct supervisory responsibility for Education Directors
• Accountable for driving consistency, quality, and cohesion across all program sites and teams
• Oversees day-to-day program operations
• Supports leadership development across the Program department
• Ensures program outcomes are data-informed, consistently delivered, and aligned with organizational priorities
• Serves as a key thought partner to the Vice President of Program Impact
• Bridges operational execution with organizational strategy
• Helps strengthen systems, scalability, and long-term program sustainability
• Ability to sit or stand for extended periods during meetings, presentations, and evaluations.
• Ability to travel for business meetings, conferences, site visits, and stakeholder engagements as needed.
• Ability to use standard office equipment, including a computer, telephone, and video conferencing tools, for extended periods to analyze data, prepare reports, and communicate with stakeholders.
• Occasional lifting of materials or documents up to 20 pounds (e.g., event materials, program reports, and organizational documents).
• Ability to participate in public speaking and networking events, including standing for extended periods during conferences, community meetings, or organizational presentations.

Nice To Haves

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Responsibilities

• Provide support in implementing the Strategic Plan’s program objectives by translating strategic priorities into consistent operational execution across all program sites.
• Provide operational leadership, guidance, and accountability to the Education Director team to ensure high-quality, mission-aligned program delivery.
• Collaborate with the VP of Program Impact on division-wide planning, program growth initiatives, and long-term scalability efforts.
• Serve as an escalation point for complex operational, staffing, site partnership, or programmatic issues requiring advanced problem-solving and cross-functional coordination.
• Partner with Education Directors to ensure consistency in leadership practices, communication standards, program implementation, and partner engagement across all sites.
• Represent the Program Department in internal and external meetings, community events, and educational forums.
• Oversee the operational implementation of program evaluation processes across all sites, ensuring data integrity, consistency, and accountability.
• Manage and monitor program outcome data across all sites to identify trends, assess effectiveness, and inform continuous improvement efforts.
• Synthesize site-level and division-wide data into actionable insights and recommendations for the VP of Program Impact and program leadership team.
• Create an accountability structure to support Education Directors in analyzing site-specific measurables, identifying challenges, implementing improvements, and strengthening program effectiveness.
• Utilize and refine evaluation tools — including surveys, partner assessments, logic models, and outcome frameworks — to support data-informed decision-making and organizational learning.
• Provide direct supervision to Education Directors, including hiring, onboarding, coaching, performance management, professional development, and offboarding support when necessary.
• Conduct regular 1:1 meetings, team meetings, site observations, and leadership development conversations with Education Directors to strengthen performance and accountability.
• Establish and reinforce consistent leadership expectations, communication practices, and operational standards across the Programs division.
• Support Education Directors in navigating staffing challenges, performance concerns, and day-to-day program management responsibilities.
• Foster a culture of continuous improvement, collaboration, accountability, and innovation throughout the Programs team.
• Identify and support professional development opportunities that strengthen leadership capacity and succession readiness across the division.
• Support the Development Team by providing accurate program data, outcome reporting, and impact narratives aligned with fundraising and grant initiatives.
• Support and retain collaborative relationships with key site partners, educational institutions, community organizations, and other external collaborators.
• Support Education Directors in facilitating mid-year and year-end partner reviews to strengthen communication, accountability, and partnership effectiveness.
• Ensure consistency and alignment in the implementation and maintenance of partner MOUs and site expectations across all programs.
• Collaborate with the Curriculum Specialist, Volunteer Manager, and other cross-functional partners to support effective program delivery and operational alignment.
• Support the VP of Program Impact in monitoring program budgets and resource allocation to ensure operational effectiveness and fiscal responsibility.
• Prepare and present operational updates, program performance reports, and implementation insights to the VP of Program Impact and other organizational leaders as needed.
• Identify operational efficiencies, document best practices, and strengthen systems that support sustainable growth and program scalability.
• Develop or support standardized processes, tools, resources, and operational frameworks that improve consistency across all program sites.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed