Senior Program Director

Health Connect America • Atlanta, GA

1d

About The Position

Health Connect America and its family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact.

Requirements

• Bachelor’s Degree in a human services field, such as Social Work, Psychology, Counseling, Sociology, or Criminal Justice, focusing on mental health services.
• Minimum of 5 years' experience in a community-based mental health setting working with children and families.
• At least 2 years in a supervisory role.

Responsibilities

• Oversee service delivery, program administration, and operational support within a designated region.
• Ensure the delivery of high-quality, client-centered services in compliance with accreditation and regulatory standards.
• Manage day-to-day program operations and lead staff development initiatives.
• Provide mentorship and/or direct oversight to Program Directors, supporting consistency, collaboration, and excellence across programs.
• Serve as a critical link between operations and service execution.
• Supervise administrative teams and drive employee engagement efforts.
• Lead the development and execution of regional programs, ensuring efficiency and compliance with state and accreditation requirements.
• Supervise leadership staff, including Clinical Supervisors and Program Supervisors, to ensure strong leadership, effective staffing, and high-quality service delivery for direct care teams.
• Oversee caseload management, scheduling, and workload distribution to optimize service capacity.
• Serve as a liaison with referring agencies and funding sources, ensuring timely referrals and service coordination.
• Monitor and ensure timely, accurate clinical documentation to meet compliance and billing standards.
• Oversee client authorization processes, including pre-authorizations, concurrent reviews, and discharge planning.
• Oversee program support staff, ensuring efficient administrative operations.
• Oversee payroll, onboarding processes, and personnel file management, ensuring regulatory compliance.
• Maintain accurate financial and operational records, including program budgets, billing, and financial documentation.
• Ensure completion of new hire onboarding and ongoing compliance with HR and training standards.
• Foster a positive, supportive work culture that promotes staff engagement and retention.
• Provide staff with mentorship, coaching, and performance oversight.
• Conduct staff meetings, training sessions, and professional development initiatives.
• Implement employee recognition and engagement strategies to improve workplace morale.
• Identify leadership development opportunities for staff and support career growth pathways.
• Assist in developing the annual program budget and monitor financial performance.
• Track program KPIs, including service utilization, staff performance, and compliance metrics.
• Implement continuous quality improvement initiatives to enhance service effectiveness.
• Maintain strong relationships with community partners, referral agencies, and regulatory bodies.
• Represent the organization in regional meetings, audits, and compliance reviews.
• Advocate for program visibility and participate in outreach and community engagement efforts.
• Ensure compliance with all state licensing requirements, accreditation (COA) standards, and payer regulations.
• Identify and address potential risks in service delivery and operations.
• Oversee crisis response planning and ensure team members are equipped to handle emergencies effectively.

Benefits

• Flexibility in scheduling
• Employee Assistance Program (EAP) with 8 mental health counseling sessions annually
• Paid time off
• Paid holidays
• Medical insurance
• Dental insurance
• Vision insurance
• Other voluntary insurance products
• Access to a Health Navigator
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• 401(k) Retirement Plan
• Benefits Hub
• Tickets at Work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior