Senior Program Delivery Manager, Expressions

JLL•Nashville, TN

1d•Onsite

About The Position

As the Senior Program Delivery Manager for Expressions on the Amazon GREF account, you will lead the strategic direction and day-to-day operations of a program that brings art, culture, and community engagement to Amazon's workplace. Reporting to the Senior Program Delivery Manager, GREF Activations and leading an expert delivery team, this role balances program management expertise with creative vision and customer obsession. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. You will serve as a key program owner, driving standardization, team development, and stakeholder engagement across multiple regions while ensuring the Expressions program creates meaningful workplace experiences that reflect Amazon's culture and values. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. You will lead operations and strategy for the AMER Expressions program, ensuring alignment with the cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction while developing and maintaining standardized processes that enable consistent program delivery and support scaling across regions. We embrace more innovative ways of working and prioritize opportunities to strengthen and advance your career. This position requires you to balance operational excellence with creative leadership, overseeing team performance and development across the region while managing budget planning, forecasting, and financial management for the Expressions program. We support each other's wellbeing and champion inclusivity and belonging across teams. You will build partnerships with cross-campus programming teams, community organizations, and cultural institutions to enhance program offerings while serving as a leader on the GREF Activations team by connecting Expressions programming into broader workplace initiatives and seeking operational improvements.

Requirements

Twelve (12) or more years of program management experience in real estate, community engagement, strategic partnerships, hospitality, or related fields with demonstrated success leading complex initiatives in corporate environments
Proven artistic knowledge and cultural literacy with the ability to lead a team of creative professionals operating in a corporate environment while balancing creative vision with business objectives
Strong business acumen including experience with corporate infrastructure, systems management, and organizational dynamics within large organizations with ability to navigate complex stakeholder landscapes
Extensive budget management experience including forecasting, financial reporting, and resource allocation with accountability for program-level budgets and demonstrated fiscal responsibility
Proactive, hands-on leadership style with willingness to support team members and lead by example in delivering results while empowering others to excel
Strong written and verbal communication skills with the ability to present information clearly to executive-level stakeholders and cross-functional teams using appropriate tone and data-driven insights
Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential to program success
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms to support program operations and reporting
Strong initiative and problem-solving abilities with a track record of identifying opportunities and driving implementation without requiring constant direction.

Nice To Haves

Knowledge of Facilities Management processes, real estate operations, or workplace services delivery models with understanding of how cultural programming integrates with broader workplace strategies
Background in arts administration, museum programming, gallery management, or cultural institution leadership demonstrating deep understanding of curatorial practices and arts programming
Familiarity with project management methodologies and tools that support structured program delivery and team coordination including Agile, Waterfall, or hybrid approaches
Experience developing Standard Operating Procedures (SOPs), playbooks, or operational frameworks that drive consistency and enable scaling across multiple sites or regions
Track record of building partnerships with external organizations including nonprofits, cultural institutions, and community organizations to create innovative programming that enriches workplace culture
Experience with procurement processes and vendor management in corporate environments with ability to negotiate contracts and manage supplier relationships
Background supporting diversity, equity, and inclusion initiatives through cultural programming with understanding of how art and culture foster belonging
Experience with change management principles and ability to support organizational transitions related to workplace culture and employee engagement
Knowledge of data analytics and ability to leverage metrics to inform programming decisions, demonstrate ROI, and drive strategic improvements.

Responsibilities

Lead operations and strategy for the AMER Expressions program, ensuring alignment with cultural services portfolio strategy, maintaining program health, and ensuring client satisfaction through proactive program management
Develop and maintain standardized processes that enable consistent program delivery and support scaling across regions including creating frameworks, templates, and operational guidelines
Oversee team performance and development across the region, providing mentorship and leadership that empowers team members to deliver strong results while fostering a collaborative and high-performing culture
Own budget planning, forecasting, and financial management for the Expressions program, ensuring frugality while maximizing program impact and value through strategic resource allocation
Manage day-to-day expense tracking and reconciliation for the Expressions program while ensuring financial accountability and identifying opportunities for cost optimization
Lead special initiatives including site expansions and new creative space opportunities, coordinating cross-functional teams to deliver innovative workplace experiences
Prepare and present Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and metrics reporting that demonstrate program performance, impact, and continuous improvement
Build partnerships with cross-campus programming teams, community organizations, and cultural institutions to enhance program offerings and create meaningful workplace experiences
Serve as a leader on the GREF Activations team by finding ways to connect Expressions programming into broader workplace initiatives and seeking operational improvements to program delivery
Drive continuous improvement by identifying opportunities to enhance program delivery, stakeholder engagement, and operational efficiency through data analysis, feedback collection, and process refinement.