Senior Program Coordinator, Admissions

Boston University•Boston, MA

4d•$24 - $33

About The Position

Reporting to the Assoc. Director of Graduate Admissions within the Graduate Admissions and Financial Aid Office (GAFAO), the Senior Program Coordinator (SPC) for Residential MBA Programs plays a key role in managing the end-to-end application process for our Full-Time MBA and Part-Time MBA programs. This position is responsible for providing support to prospective and current applicants, coordinating and maintaining accurate application records, and assisting with the day-to-day administration of the Residential MBA admissions process. The SPC will work closely with members of the admissions team to ensure a smooth and consistent experience for applicants while helping to support the overall operations of the Residential MBA programs. As priorities and processes evolve, the SPC may also take on additional admissions or admissions operations responsibilities to support the needs of the office. This is a 35 hour per week role.

Requirements

Experience managing application workflows.
Proficiency in data auditing and record updates.
Ability to address status inquiries and track file progress.
Experience partnering with operations teams to evaluate workflows.
Ability to support evolving admissions operations and initiatives.
Skill in responding promptly and effectively to candidate inquiries.
Experience managing program-specific inboxes.
Ability to log and track documents accurately.
Experience identifying opportunities for process enhancements.
Ability to provide support via phone, email, and in person.
Experience ensuring a supportive and seamless applicant experience.

Nice To Haves

Experience with Slate database functionality.

Responsibilities

Manage residential MBA application workflows with a focus on data accuracy and file completion.
Perform routine Slate data audits and record updates to ensure complete and accurate applicant records.
Address status inquiries and track file progress to guide applicants through the application process.
Partner with the Operations team to evaluate workflows and continuously refine Slate database functionality.
Support evolving admissions operations and application processing initiatives as systems evolve.
Respond promptly and effectively to candidate inquiries, delivering essential information and support throughout the application process.
Efficiently manage inquiries related to Residential MBA programs in the MBA inbox, aiming for a 2-3 business day turnaround for replies.
Log and track the new documents received in the MBA App Docs inbox, ensuring accurate logging in Slate and timely addition to the relevant application.
Identify opportunities for process enhancements, contributing to ongoing improvements in responsiveness and efficiency.
Provide support to prospects, inquiries, and applicants by responding to phone calls, emails, and in person visitors.
Ensure a supportive and seamless experience for individuals interacting with the admissions process.