Senior Program & Communications Coordinator (NEALS)

Mass General Brigham•Boston, MA

24d•Remote

About The Position

The Senior Program Coordinator in the NEALS Program & Communications office collaborates with the program manager in the planning, coordination, and execution of strategic initiatives, communications, and program deliverables across NEALS programs and events. This role coordinates program activity timelines, facilitates cross-functional working groups, and supports communications and marketing initiatives that advance NEALS priorities. The position serves as a central program liaison for NEALS initiatives, ensuring communication for alignment between leadership, working groups, and external stakeholders. Responsibilities require independent judgment, coordination of complex initiatives across multiple stakeholders while juggling competing priorities and meeting individual deadlines.

Requirements

3–5 years of relevant professional experience supporting program operations in one or more of the following settings: program management, project management, communications, nonprofit operations, healthcare, or related fields.
Bachelor’s degree in related field of study required.
Program support or program management experience 1-2 years required.
Ability to prioritize, delegate, and manage multiple projects and responsibilities simultaneously.
Basic financial/accounting skills.
Strong oral and written communication skills.

Nice To Haves

Understanding of program operations, non-profit communications, community outreach and marketing/social media.
Strong administrative, organizational and problem-solving skills.
Able to apply sound judgment, appropriate engagement and serve as an effective resource and representative of the program.
Ability to manage multiple initiatives and competing priorities simultaneously.
Excellent written and verbal communication skills.
Experience developing communications and marketing materials.
Ability to work independently while collaborating effectively within a team environment.
Flexibility and adaptability, including with work schedule to meet event and meeting needs.
Able to influence and negotiate to ensure schedules, deliverables, meetings and other program needs are attained.
Cost-effective ordering, vendor arrangements and service supply.
Strong computer skills, including internet, social media and databases.
Prudent use of hospital resources. Cost effective ordering of supplies and meeting and event planning/purchasing.

Responsibilities

Participate in the planning, coordination, execution and modification of NEALS initiatives, ensuring activities support the advancement of strategic priorities and are delivered on schedule.
Facilitate and coordinate NEALS working group activities, including: NEALS Global Research & Outreach Leadership Working Group (GROW), NEALS Biorepository Committee, NEALS Information and Community Education (NICE) Working Group, NEALS ALS Organizations Forum. Responsibilities include: Developing meeting agendas aligned with strategic priorities, Facilitating meetings and working sessions, Tracking, monitoring and ensuring timelines and program milestones, Tracking and driving follow-up on action items, Coordinating stakeholders’ participation across institutions and organizations.
Monitor timelines and execution of NEALS initiatives, including: Participate in developing and maintaining program plans, Monitoring and communicating progress toward goals and deliverables, Identifying risks, making recommendations and coordinating solutions with leadership, Ensuring operational alignment across NEALS teams and programs.
Participate in coordination and implementation of new NEALS initiatives and strategic programs, ensuring timely delivery and effective execution.
Support communications and marketing initiatives across NEALS programs and events. Participate in the development and delivery of the NEALS communications strategy across key platforms, Manage and track communications deliverables across NEALS initiatives, Serve as point person for the development and distribution of: NEALS newsletters and website, Member and community communications, Program and initiative marketing materials, Collateral for NEALS programs and events, Preparation of leadership presentations and communications materials.
Engage with team in the development and execution of NEALS social media strategy.
Maintain the NEALS contact database and member portal.
Coordinate communications and program elements of the Annual NEALS Meeting. Design, draft and print Annual Meeting communications materials, Coordinate workshops and member training sessions, Prepare and conduct analysis of Annual Meeting participant surveys.
Complete processes that support NEALS membership growth and engagement. Track and distribute new member applications, Coordinate membership communications and engagement initiatives, Maintain systems supporting NEALS member engagement and communication.
As a member of the NEALS Operations team, contribute to coordination and execution of NEALS meetings and events. Assist with preparation of event materials including agendas, slide decks, and program materials, Contribute to event communications and registration coordination, Participate in coordination of vendors, audiovisual services, and event logistics as needed, Assist with abstract and poster preparation for NEALS meetings, Contribute to operational execution of NEALS meetings and member events as part of the broader NEALS team.