Senior Program Analyst

mPower • Bethesda, MD

3d

About The Position

mPower is seeking a Senior Program Analyst to support a federal client in advancing program operations, policy implementation, and organizational effectiveness. This highly visible role serves as a strategic resource to client leadership by strengthening business processes, supporting executive communications, developing training and guidance, and enhancing the administration of complex research programs.

Requirements

• Bachelor's degree in Public Administration, Business Administration, Public Policy, Communications, Life Sciences, or a related field.
• Minimum of 7 years of progressively responsible experience supporting complex federal programs, research administration, program operations, or policy implementation.
• Demonstrated experience interpreting and applying federal policies, regulations, business rules, and standard operating procedures.
• Experience developing, documenting, and improving business processes, operational guidance, and standard operating procedures (SOPs).
• Strong written and verbal communication skills, with experience drafting executive correspondence, reports, briefing materials, presentations, and policy guidance.
• Experience developing and delivering training materials, educational resources, and user guidance for diverse stakeholder groups.
• Ability to collect, analyze, and synthesize qualitative and quantitative information into clear, actionable recommendations for leadership.
• Experience coordinating cross-functional initiatives and working effectively with executive leadership, program staff, and external stakeholders.
• Exceptional organizational, project management, and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Strong editing and proofreading skills with exceptional attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to work independently while collaborating effectively within a multidisciplinary team.

Nice To Haves

• An advanced degree is a plus.

Responsibilities

• Develop and update educational materials, policy guidance, and procedural documentation.
• Edit and review internal and external communications to ensure accuracy, consistency, and clarity.
• Serve as a liaison between stakeholders and maintain and update program-related website content in support of centralized communications efforts.
• Collect, analyze, and summarize data to develop recommendations and briefings for client leadership.
• Prepare summary reports, training materials, presentations, and other communications related to program activities, operations, and policies.
• Provide high-level guidance and support on policies, business rules, processes, systems, roles, and responsibilities across program operations.
• Develop and deliver training for staff on organizational policies, procedures, business processes, stakeholder engagement, timelines, and operational requirements.
• Document business processes and best practices to support continuity of operations, knowledge management, and staff training.
• Assist leadership in planning, coordinating, and executing executive meetings, advisory councils, and other high-profile engagements with internal and external stakeholders.
• Review funding opportunities, strategic initiatives, policy updates, and organizational guidance to assess potential program impacts.
• Monitor changes to applicable policies, regulations, and guidance to ensure program compliance and recommend process improvements as needed.
• Participate in program, project, and staff meetings, providing updates and recommendations to support organizational objectives.
• Develop, revise, and maintain standard operating procedures (SOPs), desk guides, internal guidance, and other process documentation supporting program administration and business operations.
• Prepare responses to requests for information from executive leadership, oversight organizations, funding agencies, and other internal and external stakeholders.
• Collaborate with cross-functional teams to improve operational efficiency, strengthen business processes, and support strategic initiatives.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior