Senior Professional Standards Investigator

City of Edmonton•Edmonton, AB

12d•CA$92,946 - CA$116,185•Hybrid

About The Position

This position is accountable for all aspects of complaint procedures, both internal and external for all of the peace officers within the Community Standards Branch. It ensures that all aspects of the complaint procedures/process are in compliance with the Peace Officer Act, the Peace Officer Ministerial Regulation, all other legislation and associated policies. This position is required to conduct complex investigations, conduct interviews, initiate dispute resolution, formulate unique solutions related to conflict, and review and report on transactional use of force incidents. This position engages in frequent contact and partnerships with external agencies including the Edmonton Police Service, the Ministry of Public Safety and Emergency Services, as well as the Royal Canadian Mounted Police as they address complaints or incident files (including discharge of weapons, death or grievous bodily harm, etc.). This position will also process peace officer and bylaw officer appointments along with police and vulnerable sector screening checks.

Requirements

Completion of a recognized post secondary diploma and/or degree in police studies, criminology, investigations, security, or related field
A minimum of five (5) years of investigative experience within the area of complex investigations in a diverse law enforcement environment OR have been a serving police officer in Canada and have a minimum of five (5) years of policing/investigative experience from a recognized Law Enforcement Agency
A minimum of two (2) years experience working with the public in a customer service environment
Skilled in conducting complex and sensitive investigations, including gathering evidence and statements, while possessing the ability to lead and direct additional resources as required
Ability to work independently, utilize strong analytical skills, make critical decisions under pressure, and provide creative, transparent, and equitable solutions
Comprehensive knowledge of the Alberta Peace Officer Program, applicable Provincial Acts, City of Edmonton policies and bylaws, Administrative Law, and use of force models (Control Tactics/Reasonable Officer Response Model)
Strong verbal and written communication skills for preparing clear investigative reports, proficiency in computer skills, and the ability to facilitate alternative dispute resolution processes for informal resolutions
Valid Alberta Class 5 driver’s license (or provincial equivalent)
The role may necessitate the use of personal transportation to be reimbursed in accordance with the City of Edmonton policy. This may require business auto insurance
Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position. There may be a cost associated with this requirement

Nice To Haves

Certifications or accreditations in law enforcement-related topics relevant to the investigation of public complaints, professional ethics, mediation and conciliation
Interviewing Techniques, Major Crime Investigation (Canadian Police College) and Major Case Management (Canadian Police College), Project Management Professional (PMP), PROSCI or similar change management certification

Responsibilities

Conduct all aspects of the Professional Standards Unit’s operations, including intake of complaints, conducting investigations, reporting findings, making recommendations, and determining when additional resources may be required, partner engagement, etc.
Provide direction and expertise 24/7 to emergent situations, including potential code of conduct breaches, conducts reputation management as needed, media stories, etc., where the City of Edmonton and/or the Peace Officer Sections could be at risk
Keep up to date on industry best practices and collaborate with business partners for continuous improvement in professional standards
Develop, review and support policy and procedure updates as they relate to investigations, current administrative law and discipline
Coordinate ATIA requests/inquiries for the Peace Officer Section including the receiving and processing of all privacy requests and compiling required information, Posse, NICE radio recordings software, Email, CCTV video, etc.) and then forward to the requesting official
Assist in developing, providing feedback, and delivering Officer education and training as required
Process the peace officer and bylaw appointments for peace officers and review police and vulnerable sector screening checks
Triage public complaints and internal investigations relating to officer conduct and determine the appropriate course of action. This review also includes determining if there are allegations of criminal misconduct; in which the investigator would refer those to the Police agency of jurisdiction
Compile and present investigative documents such as, case file plans, interview plans, examination and analysis of force events, evidence summaries and investigative reports
Ensure notifications and updates of the complaint process and potential findings of incidents are communicated to complainants
Be responsible for the maintenance and records management of all incoming and assigned complaints of conduct investigations, ensuring the professional case management of all related investigative material in electronic and hardcopy files
Other duties as assigned