Senior Productivity Ecosystem Engineer

Bristol Myers Squibb • Princeton, NJ

5d • $137,530 - $166,654 • Hybrid

About The Position

We are seeking an experienced Senior Productivity Ecosystem Engineer to provide technical leadership for Microsoft 365 collaboration and productivity platforms. This role is responsible for driving platform engineering, governance, operational excellence, lifecycle management, and continuous improvement across the productivity ecosystem.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent experience.
• 5+ years of experience supporting Microsoft 365 services in an enterprise environment.
• Hands-on experience with Microsoft Teams, SharePoint Online, OneDrive for Business, and Exchange Online.
• Strong understanding of Microsoft 365 collaboration architecture, governance, permissions, and lifecycle management.
• Experience leading enterprise-scale remediation, optimization, migration, or modernization initiatives.
• Experience managing service health, operational support processes, and incident response.
• Experience with PowerShell, Microsoft Graph, automation, and process improvement.
• Understanding of Microsoft 365 security, compliance, information governance, and data management capabilities.
• Experience working across technical teams, business stakeholders, and service providers.
• Strong analytical, problem-solving, communication, and documentation skills.

Nice To Haves

• Microsoft 365 Administrator, Teams Administrator, SharePoint Administrator, Exchange Online, or related Microsoft certifications.
• Experience with Microsoft Graph and automation frameworks.
• Experience supporting collaboration platforms in a large enterprise environment.
• Experience working in a highly regulated industry.
• Experience managing vendor-delivered services and managed service providers.
• Experience driving governance, adoption, and operational excellence initiatives.
• Experience supporting large-scale Microsoft 365 transformation, migration, or modernization programs.

Responsibilities

• Coordinate engineering and operational activities supporting Microsoft Teams, SharePoint Online, OneDrive for Business, Exchange Online, and related productivity services.
• Partner with Product Owners, Enterprise Architects, Security, and Infrastructure teams to implement and operationalize the Microsoft 365 platform strategy and roadmap.
• Provide technical leadership and subject matter expertise across the Microsoft 365 productivity ecosystem.
• Drive platform stability, reliability, scalability, and operational excellence across Microsoft 365 services.
• Coordinate the evaluation, implementation, and adoption of new platform capabilities and enhancements.
• Facilitate resolution of complex cross-platform issues while driving sustainable remediation and continuous improvement.
• Coordinate engineering efforts across multiple technical teams, service owners, and managed service providers.
• Ensure operational readiness, service transition, and release management activities are successfully executed.
• Monitor service health, platform utilization, and operational trends to identify risks and improvement opportunities.
• Coordinate the implementation of governance, lifecycle management, and operational standards across Microsoft 365 collaboration services.
• Partner with Security, Compliance, Legal, and Information Governance teams to implement platform controls and policy requirements.
• Drive remediation initiatives related to ownership, permissions, content lifecycle management, storage optimization, and platform health.
• Ensure governance standards, operational controls, and lifecycle management practices are consistently applied across collaboration services.
• Utilize service analytics, telemetry, and operational metrics to identify risks and opportunities for continuous improvement.
• Provide leadership visibility into platform health, governance compliance, operational risks, and remediation progress.
• Drive engineering initiatives that improve operational efficiency, service reliability, and scalability.
• Identify opportunities to streamline processes, eliminate operational inefficiencies, and improve service delivery.
• Establish and maintain repeatable operational practices, standards, and procedures that support long-term platform success.
• Coordinate continuous improvement initiatives focused on platform optimization, operational maturity, and user experience.
• Develop and maintain engineering standards, documentation, and best practices across Microsoft 365 collaboration services.
• Partner with Product Management, Enterprise Architecture, Infrastructure, Information Security, and business stakeholders to align engineering activities with enterprise priorities.
• Provide technical consultation and recommendations related to Microsoft 365 collaboration and productivity platforms.
• Coordinate activities across internal engineering teams, business partners, and managed service providers to ensure successful solution delivery.
• Oversee and validate work performed by managed service providers and external partners.
• Communicate platform health, operational risks, engineering initiatives, and service improvements to leadership and stakeholders.
• Participate in roadmap planning and technical strategy discussions representing the Microsoft 365 engineering and operational perspective.

Benefits

• Health Coverage: Medical, pharmacy, dental, and vision care.
• Wellbeing Support: Programs such as BMS Well-Being Account, BMS Living Life Better, and Employee Assistance Programs (EAP).
• Financial Well-being and Protection: 401(k) plan, short- and long-term disability, life insurance, accident insurance, supplemental health insurance, business travel protection, personal liability protection, identity theft benefit, legal support, and survivor support.
• Work-life benefits include: Paid Time Off
• US Exempt Employees: flexible time off (unlimited, with manager approval, 11 paid national holidays (not applicable to employees in Phoenix, AZ, Puerto Rico or Rayzebio employees)
• Phoenix, AZ, Puerto Rico and Rayzebio Exempt, Non-Exempt, Hourly Employees: 160 hours annual paid vacation for new hires with manager approval, 11 national holidays, and 3 optional holidays
• Based on eligibility, additional time off for employees may include unlimited paid sick time, up to 2 paid volunteer days per year, summer hours flexibility, leaves of absence for medical, personal, parental, caregiver, bereavement, and military needs and an annual Global Shutdown between Christmas and New Years Day.
• All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree