Senior Product Support Specialist – Underground Drills & Bolters Based in Denver, CO USA

Sandvik•Denver, CO

51d•$133,000 - $150,000•Onsite

About The Position

Sandvik Mining is looking for a Sr. Product Support Specialist – Underground Drills & Bolters. Sandvik has a strong platform based on its world-class R&D capabilities and premium, high-tech products. We are at the forefront of automation, digitalization, and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future-proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long-term impact. The Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions, and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling, and quarrying.

Requirements

>8 years Sandvik Equipment Experience
Advanced coaching/trainer experience
Engineering/Technical qualification (degree/diploma)
Relevant Trade Certification/equivalent
Level 5 Knowledge Assessments w.r.t Reliability Engineering per Equipment Division = 80%
Sandvik On-the-Job Skills Coaching Program – minimum of 5 sessions recorded
Expert Equipment knowledge and skills
Underground Drilling Equipment
Rock Drill Technologies
Automation on Sandvik Underground Drilling Offering i-SERIES (expert skills and knowledge)
Decentralized Automation – Bus Technology, Control Systems, Mechanics, Hydraulics, Pneumatics, Electrics
Proficient in English, both written and oral.
Proficient in relevant computer software and IT systems.
Advanced technical report writing.
Advanced in digitalized systems relevant to equipment.
Proficient equipment operator.
Advanced knowledge of the mining environment and application of equipment.

Nice To Haves

Possession of a Product Master Certificate or actively working toward obtaining one within 6 months, is a plus

Responsibilities

Enforce and lead compliance with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities.
Promote continuous safety improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins.
Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.
Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.
Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions.
Provide technical input for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area.
Document and report findings to a database and deliver actionable recommendations to enhance customer service and process efficiency.
Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.
Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.
Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.
Be an active member of global expert networks; facilitate technical knowledge exchange between backline support and Sales Area.
Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for the equipment division.
Collect, document, and relay technical feedback to product lines, chair monthly technical reviews; collaborate with Parts & Services division on training materials, toolkits, and implementation plans.
Owns technical/application aspects of product launches and phase-outs; manages operational readiness for large-scale projects.