Senior Product Support Professional
About The Position
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you are welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in? Come, and be where it begins. Our Excellent Opportunity RAN Software & Compute Platforms Engineering (RCE) is a unit with responsibilities for software and compute, focusing on next-gen development for open and cloud-native RAN software. With high-performing programmable networks, the unit will help Ericsson to maintain technology leadership. A Senior Product Support Professional, joining our global RCE Customer Experience Technical Support Sector, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects. We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson’s core values and strategy. Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers.
Requirements
- Strong e2e RAN hands-on troubleshooting expertise, (field/test/integration/development).
- RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations)
- BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science)
- Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things
- Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment.
- Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management.
- Strong English speaking and writing skills is an asset.
- Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively.
- Creativity, can-do attitude and out-of-the-box thinking
Nice To Haves
- RAN SW Development/maintenance experience.
- Cloud Native and/or Open RAN competence experience, or strong foundation to learn.
- Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.)
Responsibilities
- Provide expert competence on RAN products
- Foster close collaboration within our development community to bring Design closer to customers.
- Identify faults, applying troubleshooting techniques across RAN Field Solutions.
- Drive and take part in integration activities
- Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams.
- Provide on-site and remote technical deployment support and integration when required
- Drive major improvement/innovation initiatives and knowledge sharing activities,
- Drive Field Observability and Supportability into RAN solutions.
- Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows
Benefits
- Choice of 3 medical and dental plan options
- Core level coverage paid for fully by Ericsson
- Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan.
- Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match).
- Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
- Short-term disability coverage.
- Option to participate in Ericsson’s Stock Purchase Plan.
- 18 days of accrued vacation
- At least 3 personal days
- Minimum 10 holidays
- 1 volunteer day
- Sick days
- Up to 10 weeks of paid maternity leave
- 6 weeks of parental or adoption leave at 100% of pay.
- Financial wellness programs
- Educational assistance
- Matching gifts
- Wellness account
- Recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
