Senior Product Support Engineer / Team Lead (Memory Test Division - San Jose, CA
About The Position
Teradyne Memory Division–Nextest is hiring a Senior Product Support Engineer / Team Lead based in San Jose, California. The role supports the installed base and coordinates customer requests, product escalations, and service emergencies across Field, Factory, Engineering, Operations, and Sales teams. It also supports product upgrades, spare planning, mechanical interface products, customer installations, training, and quality activities. The position requires worldwide travel of up to 20% for customer meetings, training, support, and installation activities. Candidates must be local to the position location; relocation assistance and visa sponsorship are not available.
Requirements
- 7–15 years of product support or service experience in the semiconductor test industry.
- Strong communication, organizational, and multitasking abilities.
- Ability and track record of making clear commitments and meeting schedules.
- Ability to travel worldwide up to 20%.
- Bachelor’s degree in Engineering or Computer Science, or equivalent work experience.
- Must be local to the position location; relocation is not provided.
- Must not require visa sponsorship.
Nice To Haves
- Bilingual proficiency in English and Mandarin Chinese is preferred.
Responsibilities
- Manage customer requests, product escalations, and service emergencies.
- Coordinate product upgrade strategy and spare-level planning activities.
- Create and manage new Field Replacement Units (FRUs) in the FRU database as required.
- Provide product support to the installed base.
- Support new and existing mechanical interface products.
- Support Engineering with customer floor plans and first-site kit development.
- Support outgoing quality inspection and shipment of spares and EAUs.
- Coordinate the collection, summarization, evaluation, corrective actions, and reporting of data with Engineering, Operations, and Sales.
- Coordinate with test cell partners, including probers, handlers, and manipulators.
- Create and provide product training documents and procedures to the field team.
- Coordinate and support PUP and PIP activities at international sites as needed.
- Travel worldwide for training, support, and installation activities.
- Participate in new product definition and coordinate EHS requirements between Engineering and customers.
- Coordinate with Field Team (Sales and Service) and Factory Team (Product Engineering, Design Engineering, and Business Development/Marketing) to address customer requests and escalations in a timely manner.
- Perform other product support and customer support assignments as required.
Benefits
- Medical, dental, and vision benefits.
- Flexible Spending Accounts.
- Retirement savings plans.
- Life and disability insurance.
- Paid vacation and holidays.
- Tuition assistance programs.
- Discretionary bonuses based on financial performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
