Senior Product Support Analyst

Paradigm Max Q•Arlington, VA

7d•Hybrid

About The Position

Paradigm Max Q is redefining defense industry support. Founded in 2023, we combine elite talent, disciplined execution, and innovative thinking to deliver measurable results that improve readiness and reduce costs for the government and warfighter. As a rapidly growing SDVOSB, we are committed to operational excellence, accountability, and building a high-performing organization that delivers exceptional results for our customers. Our mission is to deliver measurable results that strengthen national defense and empower those who serve. Applies technical, scientific, mathematics, and statistical methodologies to the study and analysis of technological and operations problems in relation to technical, engineering, and scientific development of processes, systems, and equipment. Uses analytical techniques to design procedures for and execute process improvements, experiments, tests, and evaluations of weapons systems or equipment.

Requirements

Minimum 10 years' experience with four of the past five years in a relevant field
Demonstrate ability to perform strategic and expert-level independence
Demonstrate exceptional or unique expertise and lead complex, high-impact efforts
Active Secret Clearance
BA/BS in Business, Logistics, Operations Research, Computer Science, Mathematics, Statistics, Physics, Engineering, or related field

Nice To Haves

Experience supporting major aviation defense acquisition programs
Direct experience supporting F-35
Experience supporting NAVAIR, NAVSUP, Air Staff, USAF MAJCOM headquarters, Program Executive Offices, or F-35 JPO

Responsibilities

Analyze system performance and corrective action across the life cycle, identifying sustainment risks and cost drivers
Support provisioning, sparing analyses, and supply chain optimization
Analyze failure data, trends, and root causes to improve system performance
Recommend corrective actions to enhance reliability, availability, and maintainability
Utilize logistics and sustainment data systems to track key performance metrics (e.g., Ao, MTBF, MTTR)
Develop dashboards, reports, and briefings for leadership and government stakeholders
Support data-driven decision-making for sustainment improvements
Interface with government customers, OEMs, and subcontractors
Support program reviews, audits, and milestone events
Provide subject matter expertise in sustainment and logistics during planning and execution phases
Support audits and assessments related to sustainment, logistics, and CUI handling
Maintain documentation in accordance with contractual and regulatory standards