Senior Product Specialist

Bayer•Creve Coeur, MO

21h•$118,196 - $177,294•Onsite

About The Position

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice. Senior Product Specialist Join our dedicated product team committed to improving the experience for distributors and retailers in the NA-ANZ region. Our primary objective is to deliver a best-in-class platform that addresses the needs and expectations of our partner network, thereby supporting farmers' success. Our experience squads are responsible for achieving measurable outcomes and managing specific deliverables to ensure high-quality interactions at every point of engagement. As an integral member of our team, you will collaborate with colleagues across varied disciplines to address the distinct needs of both distributor and retailer journeys, leveraging your expertise to deliver comprehensive solutions. If you are passionate about improving user experiences and making a meaningful impact in the agricultural ecosystem, we invite you to help shape the future of farming in NA-ANZ in us in setting new standards for excellence in the industry! PURPOSE: Drives user adoption of the product by creating communications, training, documentation, and launch plans to empower business partners across multiple products, multiple workflows, and often multiple platforms; but largely focused within a single business unit with common priorities and needs. The desired location for this role is Creve Coeur, MO (St. Louis, MO metropolitan area).

Requirements

Minimum of a Bachelor’s Degree in Computer Science, Computer Engineering or related technical discipline
Experience in the product development lifecycle
Understanding of product design methods and processes
Customer experience management
Knowledge of the concepts, practices, and instruments of product innovation
Experienced in the implementation of IT products (ideally digital products)
Knowledge about Software Development Lifecycle
Strong communication, problem solving, and decision-making skills

Nice To Haves

Related experience with ordering systems, e-commerce platforms, or related
Change management experience

Responsibilities

Leads change management efforts to deliver customer centric solutions, by collaborating with development teams and leverage deep subject matter expertise. Using audio/video tools to present to audiences of users and business stakeholders and answer questions about the digital product platforms
Acts as subject expert for user questions about the digital product features and capabilities in production. Works with engineering teams to identify the appropriate actions based on user questions or issues
Responsible for creating product documentation that can be leveraged by stakeholders for training, onboarding, troubleshooting, and other educational needs. This ensures that users have clear and accessible resources to understand, implement, and make effective use of the product
Coordinates with global users and business stakeholders for end user testing scenarios based on defined acceptance criteria. Partners with users as the subject matter expert to provide testing scenarios that help validate quality and alignment for continuous, iterative releases
Responsible for delivering comprehensive product support and ensuring the highest standards of quality are maintained. This role requires proactive engagement with customers (end users) and internal teams to address product-related inquiries, resolve issues efficiently, and continuously monitor product performance to uphold quality benchmarks
Creates and analyzes metrics that measure the user experience of the digital products including satisfaction, adoption, engagement, and task success
Monitors trends to influence future development of the digital product and increase value
Uses business intelligence tool to develop cutting edge performance insights and methodologies to understand emerging channels, trends, and market dynamics