Senior Product Services Technical Consultant

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

The Senior Product Services Technical Consultant is responsible for the configuration, creation, testing, deployment, and quality assurance of all custom forms accessible through ICE Mortgage Technology’s (IMT) Encompass Document Solution (EDS) service. The Senior Product Services Technical Consultant will work with partner project teams, including EDS Product, Technical Development, Publishing and Product Compliance resources and directly with clients and/or Investors, to define, scope project requirements and requests from concept through development and release.

Requirements

Five (5) years mortgage industry or product development and a bachelor’s degree or equivalent
Project Management Experience
Experience using desktop loan origination applications
Effective presentation skills with the ability to adapt to various situations and levels of experience
Effective pipeline management skills
Strong written and oral communication skills with the ability to listen
Exhibits flexibility and the aptitude to organize and manage shifting priorities effectively
Analytical with the proven ability to recognize solutions and address accordingly
Embraces teamwork and collaboration with a professional and proactive attitude
Maintain composure and professionalism under high-pressure conditions; solicits feedback
Bias for action; willingness to affect positive change; adaptable and committed to the success of our clients
Experience using Microsoft Word, Excel, and PowerPoint

Responsibilities

Leverage mortgage industry/product development expertise to assist clients/investors in the use of the Ice Mortgage Technology software solutions
Oversee, coordinate and manage all aspects of the form creation and update process for clients/investors
Collaborate with clients/investors to resolve complex problems in a timely manner and assist to ensure business requirements are validated and escalated as required
Work with internal teams to communicate and document project requirements and expectations effectively
May supervise day to day work of junior level employees without formal management role.
Participate in cross-functional meetings as an analytical or procedural expert representing their team.
Manage projects in accordance with Doc Services workflow
Ensure project milestones are completed to achieve deliverables
Document all aspects of the project accurately and completely in CRM system
Record and maintain accurate timecard records as required
Conduct detailed QA and Production testing on all form development projects.
Maintain Departmental Standards
Drive service level attainment
Maintain and promote consistent and professional behavior in all written and oral communications
Continual achievement of quality partner satisfaction standards
Understand and follow company and department policies, standards, and guidelines