Senior Product Quality & Root Cause Engineer

American Honda Motor Co., Inc.•Haw River, NC

About The Position

Honda has a clear vision for the future, and it’s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda’s, we want you to join our team to Bring the Future! The Engineer responsible for investigating market failures to determine root cause, coordinating countermeasures with the responsible areas (including testing and verification), and driving improvement activities (implementation and effectiveness monitoring) in order to accurately report to management to improve specified metrics (warranty ratio, claim rate). Q-Theme LPL: Activity: Lead or support complex market quality investigations of issues as a leader of a cross functional analysis team to identify root cause and countermeasures of market issues. Preparation and follow through of market treatment as required. Control Item: Closure timing of Q theme vs closure targets QIC Investigation Activity: Actively support with AH-SCM departments to troubleshoot and identify root cause for market issues, then support countermeasure creation and application. Control item: Closure timing of QIC vs closure targets Model Market Watch Activity: monitor the market of assigned models daily as part of the market monitoring team with a focus on providing technical perspective in order to prioritize issues. Collaborate within the market monitor team to select issues to be promoted for resolution by the Technical Analysis unit. Participate in daily quality priority meeting sharing concise summaries of priority issues that clearly illustrate the background of severity of the selected issues as needed. Control item: Active participation in daily activity with an emphasis on providing technical support to clarify potential issues. Technical Analysis Unit Growth Activity: Collaborate to improve the processes and procedures for the Technical Analysis team as part of AHM QC Division. Correlate best practices and know how with unit head to implement the best approach to achieve improvement & growth. Control item: Documented processes for analysis activity and PDCA reflections for applied improvements to increase unit efficiency.

Requirements

BS Electrical Engineering/Electrical Engineering Technology in related field OR Demonstratable skill from experience in quality and/or product engineering
5+ years in manufacturing or quality related responsibility.
Fundamental understanding of engineering and business concepts is expected.
Strong presentation skills, ability to present complex concepts simply
Strong written and verbal communication Skills
Mechanical aptitude, with a focus on root cause analysis.
Ability to work independently while managing multiple projects
Drawing interpretation (reading, making, and understanding drawing intentions)
GD&T Understanding
MS Suite (5 years)
Solidworks (CSWA or equivalent)
Mechanical/Electrical aptitude to diagnose problems and assess test results

Responsibilities

Investigating market failures to determine root cause
Coordinating countermeasures with responsible areas (including testing and verification)
Driving improvement activities (implementation and effectiveness monitoring)
Accurately reporting to management to improve specified metrics (warranty ratio, claim rate)
Lead or support complex market quality investigations of issues as a leader of a cross functional analysis team to identify root cause and countermeasures of market issues.
Preparation and follow through of market treatment as required.
Actively support with AH-SCM departments to troubleshoot and identify root cause for market issues, then support countermeasure creation and application.
Monitor the market of assigned models daily as part of the market monitoring team with a focus on providing technical perspective in order to prioritize issues.
Collaborate within the market monitor team to select issues to be promoted for resolution by the Technical Analysis unit.
Participate in daily quality priority meeting sharing concise summaries of priority issues that clearly illustrate the background of severity of the selected issues as needed.
Collaborate to improve the processes and procedures for the Technical Analysis team as part of AHM QC Division.
Correlate best practices and know how with unit head to implement the best approach to achieve improvement & growth.
Warranty parts investigation (occurrence cause, root cause, CM, effectiveness)
Top management document and technical reports preparation and presentation
Bi-Weekly Honda Motor Service meeting contributions
Regional weekly QIC update meeting organization preparation and presentation