Senior Product Owner

Domino's•Ann Arbor, MI

About The Position

As a Senior eComm Product Owner at Domino’s, you will play a pivotal role in shaping the digital customer experience. This role demands someone with a passion for digital experience and digital product management. You will be responsible for driving the development and management of innovative digital products and features that not only elevate the customer journey but also have a profound impact on the company's growth. (75%) Assist in the development and implementation of a strategic roadmap for eCommerce products that generate over $6 billion in revenue. Oversee the execution of a comprehensive digital product strategy that aligns with the company's overarching business objectives. Continuously assess market trends and customer insights to identify opportunities for groundbreaking digital and enhancements. Lead cross-functional teams composed of designers, developers, marketers and decision science. Work with Senior Manager to define product requirements, establish roadmaps, and expertly prioritize features based on customer needs, business objectives, and ROI. Establish key performance indicators (KPIs) and regularly monitor the performance of digital products. Use data analytics and user feedback to optimize products, improve user experience, and drive business growth. Design and implement A/B testing strategies to evaluate and optimize product performance. Utilize A/B testing results to make data-informed decisions on product features, design elements, and user experiences. Champion the customer by actively collecting and analyzing user feedback, partnering with research science to conduct deep user research, and employ data-driven insights to make strategic product decisions. Ensure that digital products consistently exceed customer expectations. Stay up-to-date with industry trends, competitive analysis, and emerging technologies related to the food delivery and restaurant industry. Use this knowledge to identify opportunities for innovation. (25%) Product Governance Oversee the entire product development lifecycle, from concept to launch, ensuring projects are executed on time and meet all requirements. Maintain a clear and compelling product roadmap and provide transparent progress updates to leadership and stakeholders. Support IT initiatives as necessary, such as site performance, code refactoring, and point of sale enhancements. Ensure ordering experiences are accessible to all customers in accordance with the latest Web Content Accessibility Guidelines (WCAG) standards. Partner with international ecommerce product owners on best UX practices, including new winning digital experiences. Consult with eCommerce Product Innovation team to support business initiatives and cross-functional business needs (i.e. menu product launches, offer changes, etc) and determine most appropriate approach to bringing broader business strategies to life with your product. Ensure project communication is occurring (w/leadership and stakeholders) so that all impacted parties have correct and timely updates on project scope and status. Use available digital metrics, project specific metrics, purchase data, partner data and external data to optimize consumer experiences. Leverage PowerBI dashboard reports to track and trend digital metrics. Work cross-functionally with Decision Science to interpret results and iterate on tests.

Requirements

Bachelor's degree in business, computer science, or a related field
Demonstrated experience (3+ years) as a Digital Product Manager or in a similar role, preferably within the food delivery or e-commerce domain.
Familiarity with A/B testing approaches and user research methodologies.
Ability to run with direction and demonstrate strong project management skills
Ability to manage details while maintaining a broad perspective on overall business goals
Innovative mindset, driven by a relentless pursuit of industry trends
Skilled in interpreting data to make informed decisions.

Nice To Haves

Experience in digital product development methodologies, including Agile and Scrum approaches, preferred

Responsibilities

Assist in the development and implementation of a strategic roadmap for eCommerce products that generate over $6 billion in revenue.
Oversee the execution of a comprehensive digital product strategy that aligns with the company's overarching business objectives.
Continuously assess market trends and customer insights to identify opportunities for groundbreaking digital and enhancements.
Lead cross-functional teams composed of designers, developers, marketers and decision science.
Work with Senior Manager to define product requirements, establish roadmaps, and expertly prioritize features based on customer needs, business objectives, and ROI.
Establish key performance indicators (KPIs) and regularly monitor the performance of digital products.
Use data analytics and user feedback to optimize products, improve user experience, and drive business growth.
Design and implement A/B testing strategies to evaluate and optimize product performance.
Utilize A/B testing results to make data-informed decisions on product features, design elements, and user experiences.
Champion the customer by actively collecting and analyzing user feedback, partnering with research science to conduct deep user research, and employ data-driven insights to make strategic product decisions.
Ensure that digital products consistently exceed customer expectations.
Stay up-to-date with industry trends, competitive analysis, and emerging technologies related to the food delivery and restaurant industry.
Use this knowledge to identify opportunities for innovation.
Oversee the entire product development lifecycle, from concept to launch, ensuring projects are executed on time and meet all requirements.
Maintain a clear and compelling product roadmap and provide transparent progress updates to leadership and stakeholders.
Support IT initiatives as necessary, such as site performance, code refactoring, and point of sale enhancements.
Ensure ordering experiences are accessible to all customers in accordance with the latest Web Content Accessibility Guidelines (WCAG) standards.
Partner with international ecommerce product owners on best UX practices, including new winning digital experiences.
Consult with eCommerce Product Innovation team to support business initiatives and cross-functional business needs (i.e. menu product launches, offer changes, etc) and determine most appropriate approach to bringing broader business strategies to life with your product.
Ensure project communication is occurring (w/leadership and stakeholders) so that all impacted parties have correct and timely updates on project scope and status.
Use available digital metrics, project specific metrics, purchase data, partner data and external data to optimize consumer experiences.
Leverage PowerBI dashboard reports to track and trend digital metrics.
Work cross-functionally with Decision Science to interpret results and iterate on tests.