Senior Product Owner

Jackson Healthcare • Nashville, TN

19h • Onsite

About The Position

Kimedics, LLC, part of the LocumTenens.com family and a Jackson Healthcare company, is developing workforce solutions for healthcare staffing to reduce administrative tasks for operations teams and clinicians, allowing them more time for patient care. The Senior Product Owner will lead the definition and delivery of product solutions by gathering business requirements, creating user stories, and ensuring a prioritized backlog that maximizes business value. This role involves close collaboration with stakeholders and customers to refine requirements, break them down into actionable items, and ensure alignment. The Senior Product Owner will also act as a subject matter expert and mentor to other product owners.

Requirements

• Bachelor's degree in Business Administration, Computer Science, Information Technology or related field
• 5+ years of experience immersed in the full product lifecycle in an Agile environment
• Proficient knowledge of Microsoft Excel, Visio, and PowerPoint skills
• Proficient knowledge of JIRA, Confluence, or similar tools
• Proficient knowledge of Salesforce or relative CRM
• Proficient knowledge of document management systems
• Working knowledge of Microsoft Word, Outlook, and Teams
• Strong project management, planning, and organizational skills
• Ability to lead workshops with medium-large groups of diverse participants in-person and virtually
• Strong analytical, critical thinking, and creative complex-problem-solving skills
• Familiarity with Agile methodologies
• Strong customer service mindset
• Strong attention to detail
• Ability to build relationships at all levels
• Strong organizational and time management skills
• Ability to work independently and collaboratively
• Strong communication skills - both oral and written
• Ability to effectively manage multiple competing priorities in a fast-paced environment
• Ability to work with sensitive information and maintain confidentiality
• Ability to adhere to and exhibit the Company Values at all times

Nice To Haves

• Agile related certification desired, preferably SAFe
• Previous Agile software development experience

Responsibilities

• Serves as the liaison between business units and the technology team.
• Take complex business requirements from stakeholders and create detailed diagrams and documentation regarding business needs.
• Fully documents the business needs from both a technical standpoint and a business standpoint.
• Successfully drives the elaboration and construction phases of the product lifecycle in an Agile environment.
• Owns backlog and prioritizes stories for sprints to support projects and product road maps.
• Scopes, plans, and drives working sessions and weekly checkpoints with advisory support staff, and downstream teams.
• Works with technical contacts at both client companies as well as with technology partners to capture complex requirements regarding API integrations.
• Collaborates with cross-functional teams providing input and clarifications on designs for new features (UI designers, solution architecture, development, testing).
• Builds and maintains effective working relationships across departments.
• Identifies opportunities to enhance or improve processes or products.
• Works with architects to design solution for integrations, based on customer needs.
• Create technical tickets with detailed API requirements for software engineers.
• Collaborate with technical architects to create engineering designs for new features.
• Work with customer technical contacts to present solution, facilitate testing, and to ensure customer success.
• Leads the delivery of strategic technology solutions to support the digitization of internal business processes and external customer facing digital solutions.
• Oversees the creation of technical tickets by ensuring that detailed requirements are documented for each project and linked to business requirements, along with collecting all necessary documentation for development needs.
• Defines and validates technical acceptance criteria for complex work tickets.
• Ensures robust documentation of technical details are documented for each project and linked to business requirements.
• Leads the development of workflows, gap analysis, data mapping, and business process design to support scalable enterprise solutions.
• Conducts strategic gap analysis from current to target state business architecture (in case of existing solutions) and manages technical roadmap for the product team.
• Develops and maintains comprehensive product specification documentation to support training, production support, and knowledge transfer.
• Leads the collaboration with cross-functional teams to design, implement, and test solutions.
• Conducts UAT and leads sprint demos to ensure that the final product meets the “definition of done”.
• Works with the Architect(s) to identify non-functional requirements such as infrastructure needs.
• Triages and prioritizes production defects.
• Supports the development of training content.
• May work on special projects or other duties as assigned.
• Communicates with external vendors and service providers as needed.

Benefits

• Company-paid benefits (Basic Life and AD&D, Short and Long-Term Disability, Employee Assistance Program, Compass Health Advocate and Transitions)
• Healthcare benefit options (Value Plan, High Deductible Plan with HSA, Healthcare FSA, Dependent Care FSA, Prepaid Legal Services, 529 Savings Plan, Pet Insurance)
• Paid parental leave
• Company sponsored 401k plan with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Senior