Senior Product Owner

Unifocus•Carrollton, TX

4d•Hybrid

About The Position

Unifocus is an integrated workforce management software platform offering intelligent automation for daily work orders management, housekeeping activities, facility maintenance, survey solutions, scheduling & labour management, and time & attendance built for the hospitality market and other dynamic scheduling environments. We support hotels, restaurants, casinos, and more with our innovative web-based and mobile software suite. We are a small but growing team, and you'll have opportunities to express yourself and make meaningful contributions to our products and the company. We are looking for a Senior Product Owner to drive product delivery by translating business needs into clear, actionable user stories and managing the product backlog. You will collaborate with cross-functional and global teams to ensure high-quality execution and strong customer adoption. You will bring strong experience with workforce management systems, a solid understanding of scheduling and labor workflows, and hands-on Agile experience, with a path toward a Product Manager role.

Requirements

7+ years in Product Owner / BA / Implementation / CSM roles
Experience with UKG / Kronos or similar WFM systems is a must
Strong understanding of scheduling, time & attendance, labor workflows
Hands-on with Agile teams, backlog management, Jira (or similar)
Experience working with remote/distributed teams (US and international)
High ownership, attention to detail, and ability to operate in a fast-paced environment
Comfortable working with engineering on integrations, workflows, APIs
Experience supporting demos, customer conversations, and value articulation alongside CS/Support
Takes ownership and moves things forward without waiting
Can turn ambiguity into clear, buildable work quickly
Has seen how products behave in real customer environments
Wants to grow into a Product Manager role over time

Nice To Haves

Hotel operations / GM experience with exposure to workforce or scheduling systems will be considered

Responsibilities

Own and manage the product backlog, including defining, refining, and prioritizing user stories based on business value
Translate product direction into clear user stories, workflows, and acceptance criteria
Drive agile delivery by partnering with engineering teams and sprint planning execution and support execution; unblock teams and drive delivery
Partner with engineering, UX, and remote teams (US and global) to deliver high-quality solutions
Collaborate with CSM, support, and implementation teams to demo features, validate workflows, and ensure value is clearly articulated to customers
Create and maintain clear documentation (flows, FAQs, best practices, data/process diagrams) for internal and client use
Monitor and drive key success metrics including product readiness, delivery pipeline, customer adoption, and revenue impact
Leverage customer feedback, product analytics, and market insights to inform decisions and improve product performance
Bring structure to ambiguity, and turn ideas into shippable work quickly
Start owning small product areas end-to-end (path toward PM)