Senior Product Owner

Manulife • Boston, MA

2d • Hybrid

About The Position

This role leads the end-to-end delivery of complex, cross-functional program initiatives that advance Behavioral Insurance and adjacent business priorities. You will orchestrate delivery, and manage governance, risk, and compliance to accelerate time-to-value, improve predictability, and optimize program features. You’ll partner with Implementation Leads, Technology Operations, and Vitality Group to deliver measurable business outcomes with strong change management and stakeholder communication.

Requirements

• 7+ years of experience delivering complex programs as a Program/Project Manager, or Product Owner/Manager.
• Demonstrated success managing large, cross-functional initiatives across business, operations, and IT.
• Strong command of program management mechanisms (e.g., Agile, waterfall, and hybrid delivery) and continuous delivery practices.
• Experience with governance and change management risk management, audit/compliance, and production readiness.
• Excellent communication, facilitation, and stakeholder management skills; able to influence without authority and resolve conflicts.
• Strong planning and reporting skills (project tools, Excel, PowerPoint); superior organization and documentation skills.
• Working knowledge of system design/analysis, testing/UAT, and workflow design.
• Strong partner management and cross-functional collaboration skills.

Nice To Haves

• Insurance industry experience, understanding of basic concepts of behavioral science, Health & Wellness programming and foundational understanding of industry risks and regulatory environment.
• Formal project management training, exposure to Agile and Waterfall project methodologies, and superior MS Office experience.
• Experience establishing change management communications and controls to support post-delivery warranty and troubleshooting.
• Experience coordinating UAT cases and execution, as well as cross-functional Business Readiness.

Responsibilities

• Lead the delivery of complex, high-impact initiatives from inception through delivery (planning, execution, UAT, launch, warranty) using Agile, waterfall, or hybrid methods.
• Coordinate cross-functional teams and manage interdependencies.
• Ensure readiness and quality including UAT planning/execution, change management and informing stakeholders.
• Monitor and improve delivery lead times and predictability, remove systemic impediments, and address cross-team dependencies.
• Optimize workflows and processes to improve efficiency, automation, and reduce errors and re-work.
• Maintain clear, consistent communication with sponsors, stakeholders, and delivery teams; escalate risks/decisions with data-backed options.
• Produce concise executive-ready updates and storytelling on progress, risks, benefits, and trade-offs.
• Contribute to quarterly/PI planning sessions, cross-functional workshops, and logistics across book of work.
• Establish delivery cadence, decision forums, and accountability across mobile apps, web experiences, infrastructure, and Vitality Group to reduce delivery surprises.
• Support change management to increase release frequency while reducing change failure rate—enforce delivery readiness, dependency checks, and compliance standards.
• Identify, analyze, mitigate, document, and control project and technology risks; coordinate business readiness and change management.
• Support internal audits; collaborate with IT and Compliance to support controls, compliance frameworks, and resiliency/DR expectations.

Benefits

• health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans.
• various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources.
• up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
• full range of statutory leaves of absence.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed