Senior Product Owner - Payment Integrity

Penguin Ai•Palo Alto, CA

About The Position

You will own product development across payment integrity, claims workflows, denials, audits, and operational automation. This is a hands-on product leadership role for someone who understands payer/provider operational realities and can translate complex claims processes into scalable, usable, AI-enabled software. You’ll work across engineering, AI/ML, design, operations, and customers to define strategy, requirements, and execution priorities that drive measurable operational impact.

Requirements

Proven product owner/manager experience shipping workflow-heavy enterprise SaaS (3–7+ years in product roles)
Deep understanding of healthcare claims, payment integrity, denials, audits, or revenue cycle workflows
Strong product instincts and ability to convert operational complexity into simple UX and clear requirements
Technical fluency with APIs, integrations, and data systems; comfortable collaborating with engineers and ML teams
Experience running customer discovery, workshops, and operational usability sessions
Excellent written/verbal communication and stakeholder management across customers, ops, and engineering

Nice To Haves

You’ve delivered AI or automation projects that deliver measurable undeniable impact
You've not just survived but thrived in the beautiful chaos of a high-growth startup
Direct experience at payment integrity, RCM, payer, or provider revenue cycle organisations
Familiarity with interoperability/transaction standards (X12, 837/835, HL7/FHIR)
Experience working with AI/ML, or automation products (or collaborating closely with AI teams)
Experience creating wireframes, workflow diagrams, or interactive prototypes (Figma, Miro, etc.)
Comfortable with analytics and operational KPIs

Responsibilities

Own product initiatives for payment integrity and claims operations: roadmap, prioritization, and cross-functional delivery
Translate complex operational workflows into intuitive UX, clear user stories, and robust feature specs
Partner with engineering and AI/ML to design scalable connectors, APIs, ETL, and automation patterns for claims and payment systems
Lead customer discovery, workflow analysis, and validation sessions with operational end users
Define and shape AI-enabled automation capabilities (copilots, decisioning, workflow orchestration) for claims and payment flows
Drive integrations and implementation coordination with healthcare data and workflow systems (837/835, X12, HL7/FHIR familiarity helpful)
Instrument operational KPIs and analytics to measure impact (time-to-resolve, leakage recovered, denial overturn rates)
Build processes and docs for scalable product and operational execution as the company grows