Senior Product Operations Specialist

Questrade Financial Group•Toronto, ON

2d•CA$70,000 - CA$90,000•Hybrid

About The Position

Questrade Financial Group (QFG) is a diverse financial services organization that leverages cutting-edge technology and AI-driven innovation to enhance financial success for Canadians. They are seeking a Senior Product Operations Specialist to join their Product Center of Excellence. This role is crucial in defining and maintaining how products are built across the organization, focusing on evolving the Product Teams’ toolkit, which includes standards, templates, and operating rhythms. The ideal candidate will have a strong understanding of product development cycles, possess excellent judgment, and be proficient in modern product tools. This position offers a hybrid work environment, emphasizing collaboration, creativity, and continuous learning within an inclusive and diverse workplace.

Requirements

3+ years in product management, product ops, program management, or a similar role
Lived experience with how product gets shipped — discovery, planning, specs, launches
A point of view on what makes product orgs work well, and what gets in the way
Strong written communication — you'll be writing standards, documenting practices, and synthesizing findings
Comfortable working with data when it's helpful: pulling numbers, reading a dashboard, drawing reasonable conclusions
Operational rigor: the things you own run reliably, on cadence, without dropping
Hands-on experience with Jira, Amplitude, or Coda specifically

Nice To Haves

Experience creating templates, playbooks, or standards for a team
Familiarity with product artifacts — PRDs, roadmaps, decision docs
Built dashboards or done analysis work in product analytics tools
Built templates or automations in a docs or workflow tool

Responsibilities

Maintain and evolve the toolkit of artifacts product teams use to ship work — PRDs, discovery, decision docs, launch and post-launch reviews
Support the operating rhythm of the product organization, including planning cycles, team rituals, and cross-functional alignment
Drive rollouts of new standards and ways of working, including piloting, change communication, and adoption support
Pay attention to how the practice is landing across teams and surface where teams are drifting from the standard
Contribute to and maintain a centralized product operations knowledge base
Partner closely with Product Managers and act as a day-to-day point of contact for practice questions