Senior Product Operations Manager

The Trade Desk•San Francisco, CA

8h•$103,200 - $189,200•Hybrid

About The Position

The Trade Desk is seeking a driven, energetic Senior Product Operations Manager to join its global Product Operations team. This role will partner closely with product, R&D, and the commercial business to ensure product strategy is translated into clear priorities, aligned execution, and measurable outcomes. The Senior Product Operations Manager will act as a force multiplier for the R&D organization, driving clarity, discipline, transparency, and alignment across product and company leadership. This individual will tune and evolve systems and rhythms that connect strategy formulation to goals, delivery, and client impact, and drive adoption of standards for scalable, data-driven operations. They will partner with cross-functional teams to resolve friction and deliver on shared objectives, and are essential to the successful delivery of great products. The role requires deep empathy for internal and external customer needs, the ability to build scalable feedback mechanisms that weave quantitative and qualitative data into cohesive insights, and translate those insights into prioritized product opportunities that influence roadmaps to drive progress against measurable outcomes.

Requirements

5+ years of experience in a technology company in product management, product operations, or program management with significant interface with technical and business teams
Demonstrated experience driving product roadmap processes, investment planning, or strategic planning cycles
Experience with release readiness or launch operations, including building playbooks and driving cross-functional launch preparedness
Experience facilitating senior level alignment meetings and communicating complex tradeoffs to senior stakeholders
Familiarity with field feedback or voice-of-customer programs; ability to integrate qualitative and quantitative data into actionable product direction
Experience partnering with Data Science or Analytics teams to define KPIs, build tracking plans, and embed measurement into delivery workflows
Comfortable working across product, engineering, revenue, and operations teams to drive cross-functional alignment
Familiar with product and design tools such as Jira, Confluence, Salesforce, and whiteboarding tools
Experience with goal-setting frameworks (OKRs or similar) and progress tracking at the organizational level
Strong written and verbal communication skills to create clarity across a large organization

Nice To Haves

Passionate about operational process
Systems thinker who can effectively break down problems and scope solutions
Experience successfully managing multiple programs simultaneously from start to finish, building durable collaboration structures that enhance decision velocity and accountability
Data-driven and use evidence-driven storytelling to influence prioritization and senior stakeholders
Empathetic to customer needs, and able to build sustainable feedback loops to promote customer advocacy across product areas
Use analysis and business context to identify root causes, proactively surface risks, and develop practical solutions that prevent recurrence on complex issues
Communicate persuasively to influence decision-making, presenting complex information with clarity and confidence to diverse audiences
Able to manage expectations, mitigate conflict, and foster understanding across departments
Respond and adapt quickly while maintaining strategic momentum when solving problems
Comfortable with ambiguity, resilient to change, and able to adapt or change course without losing momentum
Act with autonomy and can proactively bring fresh ideas to drive work forward

Responsibilities

Drive end-to-end facilitation of the product roadmap process, including strategy formulation, investment area definition, opportunity sizing, capacity planning, and scenario/tradeoff analysis
Facilitate formal roadmap presentations to leadership, commercial, and revenue teams to build alignment on strategic priorities, resource allocation, sequencing, and explicit tradeoffs
Document and socialize roadmap decisions; maintain version control of all roadmap artifacts
Integrate lifecycle expertise across multiple initiatives, anticipating systemic risks, cross-team dependencies, and cross-platform impacts; shape planning rituals and readiness standards across the organization
Own operational readiness strategy for key product features, leveraging release readiness frameworks to drive alignment across multiple product domains
Anticipate systemic risks, define scalable playbooks, and influence senior stakeholders to ensure enterprise-wide launch preparedness and accountability for upstream and downstream adoption
Partner with Product and Ops leadership to evolve lifecycle frameworks, improving predictability, quality, and execution consistency
Facilitate regular cadence goal-setting for each product area and PM, ensuring goals ladder to roadmap investment areas and company goals
Collaborate with Data Science and Analytics partners to translate measurement frameworks into actionable tracking plans; embed defined KPIs in execution workflows and ensure insights drive meaningful adjustments in process and delivery outcomes
Design frameworks and quality controls used across Product Ops that enable teams to extract signal from noise and link insights to business outcomes
Monitor progress via structured weekly updates and proactively escalate risks, tradeoffs, slippage, or misalignment to product leadership
Operate the regional intake process to collect structured pain point requests from field teams and route validate, strategically aligned opportunities to PMs for investigation
Build scalable mechanisms for collecting, synthesizing, and communicating user needs; integrate quantitative and qualitative data into cohesive insights that directly inform roadmap prioritization and feature decisions
Standardize how requests are documented, categorized, and themed; close the loop with field stakeholders on prioritization and progress
Champion adoption of user-centered practices within and across teams; drive measurable improvements in customer and product outcomes
Own agenda design and management for product team meeting cadences: weekly leadership meetings, goal-tracking reviews, and cross-functional alignment sessions
Establish communication cadences and documentation standards that sustain alignment over time; ensure meetings are purposeful, high-leverage, and tied to current priorities
Facilitate alignment across multiple leadership groups and initiatives; anticipate friction points, reframe conflicts constructively, and guide teams toward evidence-based decisions
Lead complex change initiatives spanning multiple teams; design transition plans, stakeholder communications, and feedback loops to sustain adoption; anticipate resistance and implement strategies that maintain morale and clarity
Introduce tooling or automation to streamline processes or reduce overhead; partner with leaders to measure impact and drive continuous improvement across teams
Facilitate collaboration among cross-functional teams and influence decision-making within senior-level audiences; lead execution against recommendations quickly and accurately
Support psychological safety, team health, and happiness within the product org

Benefits

Comprehensive healthcare (medical, dental, and vision) with premiums paid in full for employees and dependents
Retirement benefits such as a 401k plan and company match
Short and long-term disability coverage
Basic life insurance
Well-being benefits
Reimbursement for certain tuition expenses
Parental leave
Sick time of 1 hour per 30 hours worked
Vacation time for full-time employees up to 120 hours thru the first year and 160 hours thereafter
Around 13 paid holidays per year
Employees can also purchase The Trade Desk stock at a discount through The Trade Desk’s Employee Stock Purchase Plan
Stock-based compensation grants
Variable compensation-based incentives and commissions