Senior Product Operations Manager

Kodiak•Lancaster, TX

41d•Onsite

About The Position

Kodiak Robotics, Inc. was founded in 2018 and has become a leader in autonomous ground transportation committed to a safer and more efficient future for all. The company has developed an artificial intelligence (AI) powered technology stack purpose-built for commercial trucking and the public sector. The company delivers freight daily for its customers across the southern United States using its autonomous technology. In 2024, Kodiak became the first known company to publicly announce delivering a driverless semi-truck to a customer. Kodiak is also leveraging its commercial self-driving software to develop, test and deploy autonomous capabilities for the U.S. Department of Defense. We are seeking a highly motivated and detail-oriented Product Operations Manager to join our team in Lancaster, TX. This is the first hire in this new, critical function, and you will be essential in bridging the gap between our Product/Engineering teams and our Operations/Field teams. You will play a key role in optimizing our operational footprint with our customers and ensuring that future deployments are efficient and scalable. This role is based full-time in our Lancaster office.

Requirements

3+ years of experience in Product Operations, Technical Program Management, or a similar role at an operational-intensive technology company.
Highly analytical with a proven ability to use data to drive process improvements and product decisions.
Exceptional attention to detail and a track record of driving timely execution in complex environments.
Outstanding people and communication skills, with demonstrated experience working across diverse teams (e.g., Engineering, Field Operations, Product).
Must be willing to work full-time in the Lancaster, TX office.
A non-technical degree is acceptable, but evidence of some technical aptitude or "nerdiness" is a plus.

Nice To Haves

Operations research, industrial engineering, and/or process optimization
Autonomy, mobility, supply chain, or logistics
Working in both a startup and a larger company environment

Responsibilities

Process Design and Scalability: Partner closely with Product and Engineering to design, document, and stand up processes that support operational scalability for our autonomous vehicle technology.
Feedback Loop Management: Collect, analyze, and prioritize inbound user and field feedback, translating operational needs into actionable product and engineering requirements.
Feature Deployment & Validation: Work with cross-functional teams to rapidly test, validate, and deploy new product features in an operationally-intensive environment.
Cross-Functional Collaboration: Act as a liaison between Product, Engineering, Field Operations, and other teams to ensure alignment and smooth feature adoption.
Operational Excellence: Focus on driving attention to detail and timeliness in product deployment and operational workflows.
Performance Monitoring: Define operational KPIs and monitor product performance in the field, communicating insights and risks to stakeholders.
Stakeholder Communication: Provide clear, data-driven updates on product-related operational progress, risks, and mitigation plans to leadership and cross-functional teams.

Benefits

Competitive compensation package including equity and biannual bonuses
Excellent Medical, Dental, and Vision plans through Kaiser Permanente, Anthem, and Guardian (including a medical plan with infertility benefits)
Flexible PTO and generous parental leave policies
Our office is centrally located in Mountain View, CA
Office perks: dog-friendly, free catered lunch, a fully stocked kitchen, and free EV charging
Long Term Disability, Short Term Disability, Life Insurance
Wellbeing Benefits - Headspace, One Medical, Gympass, Spring Health
Fidelity 401(k)
Commuter, FSA, Dependent Care FSA, HSA
Various incentive programs (referral bonuses, patent bonuses, etc.)